Manage Aveda Certificates
This article explains how to redeem Aveda salon-spa certificates for eligible services at Zenoti checkout and how to issue and redeem the Aveda Birthday Gift Certificate.
Overview
Zenoti supports redemption of Aveda salon-spa certificates against eligible services and allows issuing a Birthday Gift Certificate for Aveda Plus members from the guest profile.
Key terms
Salon-Spa Certificate: A one-time use Aveda certificate with a fixed dollar value (e.g., $50, $75) applicable to eligible services
Birthday Gift Certificate: A special certificate issued to Aveda Plus members that can be redeemed even without an Aveda product in the invoice
Prerequisites
Aveda Plus Rewards integration is enabled.
At the organization level, the Enable All Services for Aveda Certificate Redemption toggle is on (optional but recommended).
Eligible services have the This is an Aveda service flag enabled.
Limitations and considerations
Only one certificate per service quantity.
Certificates are one-time use; transactions cannot be reversed once redeemed.
Certificates must be redeemed on a transaction that includes at least one Aveda product (The amount should be more than 0). These cannot be applied to $0 invoices. Exception: Birthday Certificate can be redeemed without a product.
Salon-spa certificates are valid only for services, not products. No transaction amount is passed when redeeming these certificates.
Dual Redemption Scenario: If both an eligible Aveda product and service are on the same invoice, the certificate applies to the service, and points accrue on the product.
Partial service redemptions are permitted when certificate value is less than service price; balance is paid via other methods. Only one certificate per service.
Redeeming a Salon-Spa Certificate at POS
Add eligible Aveda services (and at least one Aveda product, unless using a Birthday Certificate).
Select the certificate the guest wants to redeem.
Click Redeem.
Click Apply to complete.
The redemption will be recorded as a custom transaction. The certificate will be marked as redeemed automatically after the transaction is complete and will appear in the Certificate redemption status.
Issuing a Birthday Gift Certificate
Go to Guests > Manage Guests and open the guest profile.
Go to the Points tab.
Click Collect Aveda Birthday Reward.
After the birthday certificate has been issued, this button will be disabled.