Allow product exchanges
Enable this setting to allow front-desk staff to edit quantity and discount level for products (if the setting Allow to change product-level discount for custom packages is enabled in the template under the General tab for the product).
Required roles: Any role with access to the Administrator mode.
Required permissions: None
At the organization level, click the Configurations icon.
Search for and select the Allow product exchanges under Essentials from the POS section.
Enable this setting.
Click Save.
To disable product exchanges, turn off this toggle.