Admin tasks for booking appointments

Medical Spas or Medi-Spas are a hybrid between the traditional day spa and a medical clinic. Most of the services in medi-spas require medical procedures to be carried out which are usually performed by professional doctors. These services also require guests to take mandatory consultation services that determine if the guests are allergic to certain procedures or whether the guests have any pre-existing conditions. Such consultations are termed as prerequisite services.

For example, a service such as “Facial Fillers and Botox Injections” will require a basic consultation (prerequisite) to determine the skin type, composition of facial muscles, and existing facial irregularities. This gives clarity to the service providers about the number of botox injections that are needed, and which parts of the face require such injections.

Zenoti allows you to create such prerequisite services and attach them to the main services. This will ensure prerequisites are met before the main service.

Next Step:

Webstore V2: Book a Prerequisite Service

What are finishing services

Services such as hair color, require a compulsory blow dry and hair styling service. A blow dry and hair styling service allows the hair color to last longer and prevents unwanted scalp issues. Such services are called finishing services as they complement the main service and complete the entire styling.

The finishing services are usually chargeable and require a specific provider. Zenoti allows you to add finishing services to your regular service so that your guests also book the finishing services along with the regular service.

To add a finishing service

Salons and Spas can add a prerequisite service to check whether the guest has allergies. If the guest has undergone an allergy test prior to this appointment or an appointment with the same service in a specified time period, say in the last six months, they need not undergo the allergy test.

For example, if your salon requires that the guest undergo a color patch test, to check for allergies before the guest undergoes a hair color service, you can set up the color patch test as a prerequisite service. You can also set up a specified time period, during which if the guest has undergone a patch test or a hair color appointment, they will not have to undergo the patch test again.

To configure patch test as a prerequisite for a service

Guests who regularly book services at your center, often have a preference when it comes to their choice of providers. This could be due to reasons such as being comfortable with a specific provider, the experience of the provider, or because the provider customizes the services according to the guest’s preferences. Whatever the reason, we find that 33% of guests who book online have a preference for a specific provider.

Keeping this in mind, Webstore allows you to prioritize the bookings of your guests with “Specific” providers over the bookings of guests with “Any” providers.

How does prioritization work?

To better understand how this prioritization works, look at the following illustration:

Businesses such as med-spas require guests to come in at regular intervals for their services and not deviate from the prescribed schedule of the service. For example, a botox treatment requires guests to take the botox shots once every 2 months.

The time gap between every botox shot ensures recovery and healing. If guests book another botox appointment earlier than the prescribed schedule, it may be counter-productive. In addition, the current treatment may not give the desired results leading to poor guest satisfaction.

To avoid such instances, Zenoti allows you to define visit frequency for services that ensure your guests stick to the prescribed service schedule.

If you are a center that has opened recently or want to give promotional discounts to attract new guests, Zenoti allows you to display introductory pricing for services on your Webstore V2.

When new guests visit your Webstore V2, they will see the price of the services at a discounted rate and this way you can boost your new guest bookings.

To display introductory pricing for guests, make sure the Enable introductory pricing for guests setting is turned on.

For a new guest to book an appointment on your Webstore, it is mandatory to create a profile and provide personal details such as name, age, email address, and phone number. If the guest is a minor, Zenoti does not allow the guest to create a profile and book an appointment.

This restriction on the online guest profile creation is to be compliant with the Children’s Online Privacy Protection Act (COPPA) of the USA. As per this act, any organization or person operating online services (including social media), is not allowed to collect personal information of anyone under the age of 13 without parental consent.

So, if you are a parent and you want to book an appointment for your kids, you have to create a profile for yourself and book appointments from there.

To define a minor and restrict minors from booking appointments

Add-ons are offered along with other main services; guests cannot book these add-ons separately. For example, you may have a Manicure service that has add-ons such as Performance Polish and Gel Removal. Guests can choose whether they want the add-ons while booking the main service.

The Performance Polish add-on appears in the regular Suggested Add-Ons section. See the following screenshot for reference.

Your business may consider Gel Removal as an important add-on that you want to recommend to guests so that the main service (Manicure) gives better results. To this end, you can configure a setting to prompt guests to indicate their preference for such add-ons. The purpose of this prompt is to ensure that the guest does not overlook such important add-ons. See the following screenshot for reference.

To enforce guest preference for important add-ons