Zenoti Smart Card for employees
Say hello to the Zenoti Smart Card
We are upgrading your Zenoti Debit Card to the Zenoti Smart Card – a secured credit card that gives you all the same functionality plus the ability to build your credit score. This upgrade is part of our continued effort to bring you more financial flexibility and long-term benefits — with no changes to how you currently use your card.
Start spending smarter, building your credit, and unlocking new features — all with the Zenoti Smart Card.
FAQs
Q. What's new with the Zenoti Smart Card?
Feature | Zenoti Smart Card | Debit Card | Traditional Credit Card |
|---|---|---|---|
Spending Limit | Based on Wallet balance | Based on bank balance | Based on credit limit |
Risk of Debt | ❌ None (AutoPay enabled) | ❌ None | ✅ Yes |
Credit Reporting | ✅ Yes | ❌ No | ✅ Yes |
Overdraft Fees | ❌ No | ✅ Possible | ❌ Not applicable |
ATM Access | ✅ Yes (MoneyPass ATMs) | ✅ Yes | ✅ Limited |
Digital Wallet Provisioning (Add to Apple Pay, Google Pay, Venmo, CashApp etc.) | ✅ Yes | ✅ Yes | ✅ Yes |
Virtual Card Access | ✅ Yes | ❌ Rare | ✅ Sometimes |
Q. How does the Zenoti Smart Card work?
A. The Zenoti Smart Card works just like your current debit card, but with a powerful twist — it helps you build your credit while you spend.
Here's how:
Spending made simple
Let’s say you have $1000 in your Zenoti Wallet and spend $200 using your Zenoti Smart Card:
That $200 gets reserved from your wallet balance.
You’ll see $800 available for other spending or transfers.
Automatic repayment every month
At the end of the month:
The reserved $200 is automatically used to pay your Smart Card balance via AutoPay.
This on-time payment is reported, which gradually helps improve your credit rating.
Use it just like before
Your card still works at stores, online, and ATMs — no changes there!
Extra benefits you will love
Surcharge-free ATM withdrawals
Access cash from MoneyPass ATMs without paying any extra fees.
Virtual Card access
Use your virtual Smart Card immediately while waiting for your physical card.
Full Card Control in the myZen App
Activate or freeze/unfreeze your card
Set/reset your PIN
Cancel or replace your card
Add to mobile wallets like Apple Pay, Google Pay, Venmo, or CashApp
Build your credit score
On-time payments made automatically every month help you gradually increase your credit rating.
Q. Why am I getting ‘card expiring soon’ message?
A. This alert means your current account and card are nearing expiration. You will be prompted to upgrade to a new card within the next few days. Watch for notifications with clear instructions via:
Email
Text message
Push notification through the app
No action is needed just yet—we will guide you through the upgrade when it’s time. If you have any questions or don’t receive a notification by May 15, 2025, contact your manager.
Q. What do I need to do to upgrade to Zenoti Smart Card?
A. Upgrading is quick and easy! Here’s how to get started:
Open the myZen App
You’ll see an Upgrade prompt on your dashboard.
Review & Submit your Info
Your details will be auto-filled. Simply review, make changes if needed, and hit Submit.
Get approved & receive your cards
Once approved:
Your new Zenoti Wallet and Zenoti Smart Card (both virtual and physical) will be issued.
The physical card will be shipped to the billing address you provided in the myZen app during onboarding.
Note: You may still see your salon’s address listed during onboarding, but your card will be dispatched to the billing address on file.
You can start using the virtual card right away for online and mobile payments.
Activate your physical card
Once received, activate your card in the app. Until then, continue receiving tips on your current card.
Switch to the new wallet
Once your physical card is activated (or by May 15, 2025, whichever comes first), all new tips will be deposited into your new Zenoti Wallet.
Transfer any remaining funds from your old wallet to the new one with a single click in the myZen app.
If you have questions, our support team is here to help. Reach out through the Zenoti Support Center in the myZen app or contact your manager.
Reminder: Your old wallet will be permanently closed after May 15, 2025.
Q. Will my funds transfer automatically when I upgrade my wallet?
A. No, funds will not be transferred automatically during the wallet upgrade. If there's a balance in your old wallet, you'll see a ‘Transfer Funds’ prompt on your myZen app, new wallet, and old wallet landing pages. You must manually initiate the transfer.
Q. How long does it take for transferred funds to reflect in the new wallet?
A. Once transferred, funds should appear in your new wallet by the end of the next business day. To see the credit by the next day, make sure to transfer between Monday and Thursday.
Q. Can I still receive tips in my old wallet after upgrade?
A. Yes. Tips will continue crediting to your old wallet until your new physical card is activated, or 15 days post-upgrade, whichever comes first.
Q. Where will my card be shipped?
A. Cards are shipped to your workplace or salon address to minimize delivery failures. If you do not have access to the mailbox, reach out to myZen support through app.
Q. My new card has not arrived yet. What should I do?
A. First, check with your salon manager or nearby PO box to see if the card has been delivered there. If you still haven’t received it 15–20 days after your wallet upgrade, the card may have been lost in shipping. You can request a replacement card through the myZen app and choose your preferred shipping address. If a card replacement fee is charged, it may be refunded on a case-by-case basis.
Q. Why am I being asked to provide additional documents for my wallet application?
A. Bank account applications are evaluated using an automated KYC system. Around 30–40% of profiles may go into review for additional documentation due to reasons such as mismatches in address, phone number, or email with existing bank records. This is a standard banking practice and nothing to be concerned about.
Q. My application is still under review after several days. What now?
A. Please check your email (especially from myzenops@zenoti.commyzenops@zenoti.com) for required documentation. If you haven’t received an email, write to myzenops@zenoti.com for further assistance.
Q. I was denied a wallet or card. Why?
A. Denials may occur due to verification mismatches (e.g., address on ID vs application). If you have uploaded documents and haven’t seen progress in 48 hours, write to myzenops@zenoti.com.
Q. I cannot update my application even after uploading my documents.
A. If you're stuck on the "Update Application" screen and there's an address mismatch, you may need to provide additional documentation to complete the KYC review. For further assistance, reach out to myZen support through the app with your full details and a screenshot of the issue.
Q. My wallet shows $0, but I have received tips. Why?
A. This can happen for two main reasons:
If you just moved your money to the new wallet, it might take until the next business day for the balance to show.
If you haven’t activated your new card yet, your tips may still be going to your old wallet, which you can still view in the app.
If your balance doesn’t update by the next business day, please reach out to myZen support through the app for help.
Q. Tips in myZen app don’t match the Tips Report. What should I do?
A. Reach out to your Zenoti representative with details of the affected employees and date ranges.
Q. Why is there a hold on my tips card balance?
A. A hold may be due to a pending charge or merchant authorization. Reach out to myZen support through app with a request for a deeper look at the transaction details.
Q. I want to opt out of same day tips and prefer to receive tips through payroll. What should I do?
A. Reach out to your manager or employer. They can help remove you from the same-day tips program so that your tips are paid through payroll instead.