Request a Replacement Zenoti Smart Card
This article explains how to request a replacement Zenoti Smart Card, including the steps to follow and the applicable fees.
Overview
If your Zenoti Card is lost, stolen, or damaged, you can request a replacement through the Zenoti app.
A replacement card costs $5, and if you choose expedited shipping, an additional $10 fee applies.
Steps to request a replacement card
Note
You must cancel your existing card first. Only then will the Request New Card option become available.
Sign in to your Zenoti account.
Go to Wallet > Zenoti Smart Card > Card Settings.
Tap Cancel Card and confirm the cancellation.
Tap Request New Card after canceling.
Select the type of card:
Physical Card – $5 issuance fee.
Virtual Card – available only if you don’t already have one.
Enter the Name on Card.
Select your delivery option:
Standard Shipping – $5 fee.
Expedited Shipping – $15 total ($5 replacement + $10 expedited shipping).
Choose or add your legal street address to confirm your shipping address.
Note: PO Box addresses are not allowed.
Select a delivery option:
USPS Standard – Free (arrives in 10–12 business days).
USPS Priority – $10 additional fee (arrives in 5–7 business days).
Tap Proceed to submit your request.
A confirmation message appears, and your new card will be shipped.
Tap Done.
Frequently asked questions (FAQs)
Q: How long does standard shipping take?
A: Standard shipping usually takes 10–12 business days.
Q: Can I waive the replacement fee?
A: No. All replacement requests are subject to the $5 fee.
Q: Can I continue using my old Zenoti Smart Card while waiting for the new one?
A: No. Once a replacement is requested, the old card is deactivated immediately for security reasons.
Q: How will the fees be charged?
A: Replacement and expedited shipping fees are deducted automatically from your Zenoti Wallet.
Key terms
Term | Description |
|---|---|
Replacement Fee | $5 charged for issuing a new Zenoti Card. |
Priority Shipping | Optional service to receive the card faster for an additional $10. |
Card Cancellation | You must cancel the existing card before you can request a replacement. |