Set up Kiosk check-in for class package holders
Overview
Zenoti supports check-in on the new Kiosk for class package holders. A class package holder is a guest who holds an active package with class credits or benefits but no membership. The guest checks in with their guest code, then books a class or checks in to a class they already booked. The classes or services displayed on the Kiosk depend on the package benefits and the Kiosk settings for the center.
Use this feature to:
Let guests on class packages check in without front desk assistance.
Keep the check-in flow consistent for members and package holders.
Avoid verifying eligibility at the front desk on every visit for a package-based class.
Enable the setting
At the center level, click the Configurations icon.
Navigate to Fitness > Center Settings > Essentials > Kiosk.
Turn on Allow package holders to check in to a class.
Click Save.
Note: This feature is disabled by default. The new Kiosk must also be enabled for the center. Contact your Zenoti representative to enable the new Kiosk.
How check-in works
On the new Kiosk, the guest enters their guest code.
Zenoti checks for a membership with visit benefits first. If none exists, Zenoti checks for a package with class benefits.
The Kiosk displays the available classes or services.
The guest books a class, or checks in to a class they already booked.
The confirmation screen or auto sign-in screen appears, based on the center settings.
This is a Kiosk check-in for class access.
What the guest can access
The classes or services shown after check-in depend on the package benefits and the Kiosk functionality setting for the center.
Kiosk functionality setting | Class benefits only | Service benefits only | Both benefits |
|---|---|---|---|
Classes and services | Shows classes | Shows services | Shows classes and services |
Classes only | Shows classes | Unsuccessful check-in | Shows classes only |
Services only | Unsuccessful check-in | Unsuccessful check-in | Unsuccessful check-in |
Considerations
A guest with no membership and no valid package receives an unsuccessful check-in. The Kiosk shows a message asking the guest to reach out to the front desk staff.
Classes shown follow the existing class time settings for display before and after the Kiosk check-in time.
Confirmation screens match the standard class booking and check-in flow.