Configure commissions for No-Show and Canceled Invoices
Normally, therapists earn commissions when guests avail services. However, when guests do not come in for their appointments or cancel their appointments, therapists or service providers stand to lose out on earnings. To boost the morale of your therapists, you can award commissions on no-show and canceled invoices.
Configure organization level settings
Configure center level settings
Configure organizational settings to award commissions on Canceled and No-Show invoices
If you want to award commissions to therapists or service providers on no show and canceled invoices, you must first configure organization level settings.
You need to configure settings in the following screens:
Settings in the Appointment Book section
Settings in the Services section
Settings in the Appointment Book section (for No Show/Canceled invoices)
At the organization level, click the Configurations icon.
Search for and select the Apply cancelation fee from the Appointment section.
You can view additional settings as follows:
Percentage of the appointment price: Select this option if you want the Cancelation Fee to be a percentage of the appointment price.
Example: You may specify the cancelation fee as 10% of the appointment price. This means, if the cost of the service is $100 then guests who cancel their appointment still need to pay $10 as the cancelation fee.
Flat amount: Select this option if you want the Cancelation Fee to be a flat amount.
Example: You may configure a flat amount, of say $15 as the cancelation fee.
[Optional]: Specify whether you want to Apply cancelation fee if the customer cancels less than <number of> hours before the appointment.
Example: Assume a guest's appointment is at 11 am and you specify 24 hours here. If the guest wants to avoid paying the cancelation fee, the guest must call to cancel the appointment before 11 am on the previous day.
Search for and select the Apply no-show fee from the Appointment section.
You can view additional settings as follows:
Percentage of the appointment price: Select this option if you want the No Show Fee to be a percentage of the appointment price.
Example: You may specify the no-show fee as 10% of the appointment price. This means, if the cost of the service is $100 then guests who do not come in for their appointment still need to pay $10 as the no-show fee.
Flat amount: Select this option if you want the No Show Fee to be a flat amount.
Example: You may configure a flat amount of say $15 as the no-show fee.
Click Save.
Zenoti saves your settings. Next, you need to configure center level settings to enable awarding cancelation/no show commissions.
Settings in the Services section (for No Show/Canceled invoices)
At the organization level, click the Master data icon.
Select Services.
Click the name of a Service for which you want to award Canceled and No Show commissions. The Edit Service page appears.
In the General tab, select Allow cancelation fee.
Select the checkbox Allow cancelation commission.
Select the checkbox Allow no show fee.
Select the checkbox Allow no show commission.
Click Save.
Therapists or service providers who provide this service can earn commissions when guests do not come in for their appointments or when they cancel their appointments (for this service).
Configure center settings to award commissions on canceled and no-show invoices
After you configure organization level settings to enable awarding commissions on no-show and canceled invoices, you need to configure center level settings for the same.
At the center level, click the Configurationsicon.
Search for and select the options Apply Cancelation Commission and Apply No Show Commission from the Employee section.
Specify one of the following options for Commission Type.
Defined at Service level: If you select this option, you need to further specify whether you want to award commission based on Original Service Price or Cancelation/No Show Fee Collected. Example: If you specify that you want to award commission based on the Original Service Price and this price is $100, then Zenoti awards commissions based on settings configured at the Service level based on $100.
If you specify you want to award commission based on Cancelation/No Show Fee Collected and the fee you collected is $20, then Zenoti awards commissions based on settings configured at the Service level based on $20.
If service credit is applied to the No Show/Cancelation invoice, Zenoti does not award commission unless No Show/Cancelation commission is configured as a Flat amount.
Flat value: If you select this option, specify the flat amount therapists will earn as the commission for canceled/no-show invoices at the Center.
Example: If you specify $10 here, it means irrespective of service that the guest canceled or was a no show, Zenoti will award $10 as commission to the therapist for Canceled/No Show invoices.
Percentage of cancelation fee or Percentage of no show fee: If you select this option, specify the percentage of cancelation fee or no show fee therapists will earn as the commission for canceled/no show invoices at the Center.
Example: If you specify 10% here and you collected $20 as the Canceled/No Show fee, it means, Zenoti will award $2 (10% of $20) as commission to the therapists for Canceled/No Show invoices.
Click Save.
The front desk needs to mark appointments as no-show/canceled to enable the award of commissions on such invoices.
Impacts and considerations
Select the Use job level commissions when employee level slabs are deleted checkbox to not consider deleted employee-level revenue slabs. If you don't select this checkbox, Zenoti will consider the deleted revenue slabs until you add new revenue slabs.
Ensure that you select Allow no show fee and Allow cancelation fee for the appropriate Services from the Service level. Also, configure other commission-related information at the Service level.
You can charge for no Show or cancelled invoices using Memberships, Prepaid Card, and Gift Cards. To make such charges using Memberships, the front desk must use the POS. If membership discount is applied to the No Show/Cancelation invoice, Zenoti awards commission on the discounted price when the settings Commission Defined at the Service Level and Original Service Price are selected at the Center level for No Show/Cancelation settings.
After your setup is complete, the front desk must:
Mark relevant appointments as no-shows or canceled in the Appointment Book.
Close such invoices because Zenoti awards commission only on closed invoices.
Note
The front desk may collect a No-Show or Cancelation fee, if any, and then close such appointments. In most cases, however, the front desk waives off the No-Show or Cancelation fee either entirely or in part by applying the appropriate discount offers.
For some therapists, you may want to give an additional incentive for No-Show/Canceled invoices. You can configure the same from the individual employee level using price scaling factor options.
After all the configurations are in place, and the front desk marks invoices as either a no-show or a canceled invoice and closes them, you can view commissions for such invoices from these reports:
Employee Sales No Show/Canceled Report
Employee Payroll Summary Report (select checkbox Split commissions by item type)
Employee Payroll Details Report
Employee Commissions Report
Note
Therapists can view their commission-related details based on Appointment Status (No-Show and Canceled) from the Appointments section in the Employee Dashboard.