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Text Usage report

You can use the Text Usage report to:

  • View details of all the transactional text notifications (such as, Appointment Confirmation, Appointment Reminder) sent by your center in a certain time period.

  • Status of the notifications (if delivered or not).

  • Verify if a number that a notification was sent to and the number that is currently associated with the guest profile is the same.

Note

For easy distinction, if the numbers are not the same, they are marked in red.

Navigation
Follow these steps to run the report:

  1. Make sure you have selected the center for which you want to run the report.

  2. Click the Reports icon.

  3. On the Reports page, search for and select the Text Usage report.

  4. Click Refresh to see the report. To export the report, on the top right side of the report, click the Excel or CSV icon.

Filter Criteria

Criteria

Options

Description

Notification

List of Notifications

Select any of the listed transactional notifications for which you wish to see the text usage by your center. Select All to see the text usage of all notifications.

Note

These notifications are from the list of notifications templates that you can activate at the Organization level.

Time Period

1 month, Custom

Note

Based on your requirement, from the drop-down list, select either 1 month or Custom. For custom dates, you can view data for a maximum date range of 6 months at a time.

Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.

Search Box

Guest Name, Mobile, Email, or Code

You can use this search box to search for a guest and see the text messages sent to the guest.

Column Descriptions

Column

Description

GUEST CODE

The code assigned to the guest.

GUEST NAME

The name of the guest.

TEMPLATE

The template used by the notification. The templates are configured at the Organization level > Configuration > Notification > Templates for email and text.

MESSAGE

The actual text message sent to the guest

STATUS

The status can be SENT, PENDING, or ERROR

REASON

The reason why the message is in pending or error state

SENT ON

The date and time when the message was sent

SENT TO

The number to which the message was sent

Note

If the Sent To and the Guest Mobile numbers are not the same, this field is marked in red

GUEST MOBILE

The number that is currently associated with the guest profile.

Note

If the Sent To and the Guest Mobile numbers are not the same, this field is marked in red.

CREDITS CONSUMED

The number of credits used by your business to deliver an SMS to your guests.

Note

Messages with more than 160 alphanumeric characters consume two or more text (SMS) credits. Messages with one or more Unicode characters consume one text credit for every 70 characters

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