Macros in the Appointment declined notification
What is the notification type?
Transactional
What does the appointment declined notification do?
Informs guests that an online appointment was declined.
When is the appointment declined notification sent?
Sent when front-desk staff clicks Decline in the Service Request screen. This applies only to businesses that have turned on request-based bookings, controlled by the organization-level setting, Enable request mode, from Online booking settings.
What communication methods can you configure for the appointment declined notification?
You can configure an email and a text template.
The table below describes the macros available in the appointment declined notification. Use these macros to customize or personalize the notification. For example, the [CenterName] macro gets replaced with the actual center’s name.
Macro name | Description |
|---|---|
[CenterState] | The state in which the center is located. Taken from the State field on the General settings page at the center level. |
[CenterName] | The name of the center given during the creation of the center. Taken from the Center name field at the center level General settings page. |
[StartTime] | The requested start time of the appointment that was declined. |
[CenterAddress] | The complete address of the center (corresponds to the Address 1 and Address 2 fields in the center settings). |
[CenterCity] | The city in which the center is located. Taken from the City field on the General settings page at the center level. |
[AppDate] | Date of the appopintment. |
[Name] | Guest's first and last name. |
[CenterCountry] | The country in which the center is located. Taken from the Country field on the General settings page at the center level. |
[CenterPhone] | The primary phone number of the center where the appointment was booked (corresponds to the Phone 1 field in the center settings). |
[CenterPhone2] | The secondary phone number of the center where the appointment was booked (corresponds to the Phone 2 field in the center settings). |
[CenterAddlData1] | Additional center information provided in the Additional Text field in the guest's base center Settings > Invoice > Receipts. |
[OrgName] | Name of the business where the appointment was booked. |
[FirstName] | Guest's first name. |
[TreatmentList] | List of services scheduled for the appointment. |
[DownloadLink] | Link to download the Customer Mobile Application (if enabled by the organization) via Play Store or App Store. |
[CenterZip] | Zipcode of the center where the appointment was booked. |
[LastName] | Guest's last name. |
[DayOfAppointment] | Day on which the appointment is scheduled. |
[CenterE-mail] | Email address of the guest's base center. |
[MailUnsubscribeLink] | Link to unsubscribe from transactional emails. Once unsubscribed, no transaction-related email will be sent (including appointment-related emails). |
[TimeZoneCenter] | Time zone of the center where the appointment was booked. |
[GuestReferralCode] | Guest code of referrer. |