Configure wait times in queue

You can set up and manage how long guests are expected to wait before they receive service to ensure that guests have a positive experience.

Display preferred time in queue

Configure minimum guest wait time

Reschedule queue based on resource availability

Calculate wait times for guests using employee schedule

At the center level, click the Configuration icon.
Search for and select the Employee Availability Source setting from the Appointments section.
Select the Scheduled availability setting.
Click Save.

Example: Service-1 has a duration of 60 minutes. You scheduled Stylist-1 from 8 AM to 2 PM and Stylist-2 from 8:30 AM to 2:30 PM. At 8 AM, you have three guests in the queue and only Stylist-1 is checked in.

If the Scheduled availability setting is enabled, Zenoti will show wait times for Guest-1, Guest-2, and Guest-3 as 0 min, 30 min, and 60 min, respectively. When Stylist-2 clocks in at 8:30 AM, the wait times will not change.

Impacts and considerations :

This setting is visible only when you enable the Reschedule queue based on resource availability setting.

Calculate wait times for guests using employee clock-in information

At the center level, click the Configuration icon.
Search for and select the Employee Availability Source setting from the Appointments section.
Select the Clocked-in availability setting.
Click Save.

If the Clocked-in availability setting is enabled, Zenoti will show wait times for Guest-1, Guest-2, and Guest-3 as 0 min, 60 min, and 120 min, respectively. If Stylist-2 clocks in at 8:30 AM, then the wait time for Guest-2 reduces from 30 min to 0 min and the wait time for Guest-3 reduces from 90 min to 60 min.

Impacts and considerations :

This setting is visible only when you enable the Reschedule queue based on resource availability setting.

Move future appointments to earlier times

You can move services scheduled for the future to earlier times after a guest checks in, in the event of a delay in processing. When you enable this feature, Zenoti adjusts the service start times of checked-in guests. For example, a guest’s scheduled service start time is 11 AM but the guest checks in at 10:00 AM. If a provider is available for the guest at 10:30 AM, Zenoti will move the appointment from 11 AM to 10:30 AM.

At the center level, click the Configuration icon.
Search for and select the When a reprocessing event occurs, allow services scheduled in the future to have their start times modified to be earlier after guest checks in setting from the Appointments section.
Enable the setting.
Click Save.

Automatically remove no-show guests from the queue

You can automatically remove guests from the queue if they do not arrive for their appointment after a certain amount of time on Zenoti Web and ZMA.

At the center level, click the Configuration icon.
Search for and select the Enable automatic purge of no-show guests from queue setting from the Appointments section.
Enable the setting.
1. To set the amount of time for guests who walk into the center and are not added to the queue online can be in the queue before they are automatically removed, in the Walk-in purge guest timer limit (in minutes) field, enter the value in minutes.
  For example, if you set the walk-in purge guest timer limit to 15 minutes, any guests who walk into the center and are not added to the queue online will be automatically removed from the queue after 15 minutes.
2. To set the amount of time for guests who are added to the queue online and also go to the kiosk in the store to check in, in the Online checkin and guest in store timer limit (in minutes) field, enter the value in minutes.
  For example, if you set the online check-in and guest in-store timer limit to 10 minutes, any guests who are added to the queue online and also go to the kiosk in the store to check in will be automatically removed from the queue after 10 minutes.
3. To set the amount of time for guests who are added to the queue online but do not go to the kiosk in the store to check in, in the Online checkin and guest not in store timer limit (in minutes) field, enter the value in minutes.
  For example, if you set the online check-in and guest not in-store timer limit to 5 minutes, any guests who are added to the queue online but do not go to the kiosk in the store to check in will be automatically removed from the queue after 5 minutes.
4. To remove the guest automatically after a specified time, in the Bypass purge timer limit (in minutes), enter the value in minutes.
  For example, if you set the bypass purge timer limit to 1 minute, the automatic purge timer will be immediately set to 1 minute. This means that any guests who are in the queue will be automatically removed from the queue after 1 minute.
Click Save.

Calculate wait time based on configured duration

You can enhance the accuracy of wait time calculations by considering a configured duration when displaying wait times on the POS and kiosk ensuring an accurate alignment of the wait time with the next available timeslot.

This is also available through the API.

Suppose you have set a configured duration of 20 minutes. There is one stylist scheduled for the day who has a call ahead booked at 11:30 a.m. which ends at 11:50 a.m. A customer arrives at 11:20 a.m, considering the configured duration of 20 minutes, the system will indicate a wait time of 30 minutes.

At the center level, click the Configuration icon.
Search for and select the Calculate wait time based on setting from the Appointments section.
Select the Configured duration (in minutes) option.
Enter the value.
Click Save.

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