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HyperConnect on Zenoti Mobile Application

This article explains how to use HyperConnect on the Zenoti Mobile Application (ZMA) to manage calls and messages efficiently from a mobile device. You will learn how to manage calls and messages on the go, ensuring seamless communication with guests even when away from the front desk.

Overview

HyperConnect on ZMA (available for iOS and Android) allows businesses to stay connected with guests from anywhere. Designed for mobility, it enables team members to handle communications remotely without compromising responsiveness. Whether your team is offsite or away from their desk, HyperConnect ensures seamless guest engagement through voice and messaging tools, directly from their mobile device. 

With HyperConnect on ZMA, your teams can:

  • Receive and place voice calls using VoIP 

  • Send and receive SMS messages

  • Access saved responses, emojis, and macros when messaging 

  • Transfer or hold calls during active conversations 

  • Access the guest timeline to view interaction history 

  • Manage call logs and apply filters to review past activity

  • Switch to Do Not Disturb mode when needed

Key terms

  • VoIP (Voice over Internet Protocol): Technology that allows voice calls over internet data rather than traditional phone lines.

  • Guest timeline: A record of all interactions with a guest including calls, messages, reviews, and notes.

Prerequisites

Ensure HyperConnect for ZMA is enabled in your organization’s settings.

How to configure HyperConnect on ZMA

To start using HyperConnect on mobile:

  1. Launch HyperConnect. 

  2. Click the Settings icon. 

  3. From the Voice tab, switch on the Enable calls on ZMA. 

  4. Click Save.

Accessing HyperConnect on ZMA

To launch HyperConnect:

  1. Go to the Appointments screen in ZMA.

  2. Click the HyperConnect icon.

    A badge shows if you have any new notifications.

    Hyperconnect_on_zma1.png

Conversations Panel

When you open HyperConnect, you land on the Conversations tab. Here you can:

  • View all recent messages, missed calls, reviews, and call activity.

  • Tap on a guest name to message or call them.

  • Use the search bar to find guests by name or number.

  • Tap the + button to start a new text or phone call. 

  • View and reply to messages.

  • Pin or block a conversation. 

  • Use emojis, macros, and saved replies for quick messaging.

Make and Receive Calls

  • Answer or place calls directly from the app using VoIP. 

  • During a live call, you can mute, hold, transfer, or end the conversation. 

  • Handle multiple calls by switching between them.

Note

Unlike the desktop version, the mobile app does not show full guest context (such as appointments or memberships) during live calls.

View Call Logs

  • Click the Call Logs tab at the bottom of the screen to review past calls. 

  • Use the search bar to find a call by guest name. 

  • Click Filters to narrow the list by:

    • Date range (Today, Last 7 Days, Last Month)

    • Call type: Inbound, Outbound, Missed 

    • Additional filters: Category, Sentiment, Voicemail Status

Adjust Settings

Go to the More tab icon to:

  • Enable or disable notifications 

  • Activate Do Not Disturb (DND) mode 

  • Customize app preferences

    Hyperconnect_on_zma3-_more_icon.png

Send Messages to Guests

  1. On the Conversations tab, click the + icon.

    Send_a_message_on_zma.png

  2. Select the SMS icon.

  3. Select the country code from the drop-down list and enter the guest's number .

  4. Type the message in the Message textbox.

  5. Click Send SMS.

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