Hardware requirements for HyperConnect
Overview
This article outlines the hardware and internet requirements necessary to run HyperConnect reliably. Whether you are setting up for day-to-day operations or configuring systems for front-desk agents or support teams, this guide ensures your devices are optimized for performance, voice quality, and multitasking capabilities.
Key terms:
VoIP (Voice over Internet Protocol): Technology that enables voice communication over internet connections.
Softphone: Software application for making telephone calls over the internet.
VLAN (Virtual LAN): A custom network setup that enhances quality and reliability, especially for VoIP.
Internet requirements
Minimum recommended internet connection: 50 Mbps download / 20 Mbps upload (fiber preferred)
Component | Minimum | Recommended (for reliability and multitasking) | Notes |
|---|---|---|---|
Processor (CPU) | Dual-core, 2.0 GHz (Intel i3 / AMD Ryzen 3 or higher) | Quad-core, 3.0 GHz+ (Intel i5/i7 / Ryzen 5+) | Modern CPUs handle codecs easily, but multitasking (Example: CRM + browser + VoIP) needs more cores |
Memory (RAM) | 4 GB | 8 GB or higher | Softphones and browsers typically use more than 4 GB |
Storage | 10 GB free space | SSD preferred (256 GB+) | SSD ensures smooth app performance and avoids audio lag |
Operating System | Windows 10 or macOS 10.14+ | Windows 11 or macOS 13+ | Keep OS updated for security and VoIP functionality |
Network | Ethernet (wired) | Gigabit Ethernet or dedicated VLAN | Wired connections provide better call quality than Wi-Fi |
Headset / Audio | USB headset with noise-cancelling mic | Certified VoIP headset (Jabra, Logitech, Poly) | Avoid Bluetooth headsets for front-desk; they may introduce latency |
Browser (if web-based) | Chrome or Edge latest version | Keep browser updates automatic | Disable heavy extensions during calls |