Assign Locker for a member
Front desk staff can assign a locker to a member from the membership details page. At the time of assignment, the staff selects the locker, sets the assign till date, and confirms the price. Zenoti generates a locker fee invoice for the calculated amount and updates the membership details with the assigned locker information.
Note
Lockers can be assigned to members with active memberships in active collection status. Memberships in a cancelled state are not eligible for locker assignment, and the Assign Locker action is not available on the Membership Details window for cancelled memberships.
Prerequisites
Confirm the member has an active membership in active collection status before initiating the assignment.
Confirm that at least one locker at the center matches the member's gender and is in Available status.
Verify the member belongs to the membership or target segment configured on the locker, when the User Type is set on the locker. Lockers with a User Type appear on the Assign Locker dialog only for members who match the configured eligibility.
Assign a Locker
At the center level, open the guest profile selected for locker assignment.
Access the Memberships tab. Select the membership for which the locker is being assigned. opens.
On the Membership Details window, locate the member selected for the locker mapping.
Click Assign Locker for the member. The Assign Locker dialog opens with the list of lockers eligible for the member.
Use the filters at the top of the dialog to narrow the locker list. Available filters include Locker Gender, Locker Category, Locker Sub-Category, Locker Location, and Locker Size.
Select the locker from the list.
Under Assign Till, select one of the following options:
Manual Unassign: The locker remains assigned until staff unassigns it manually from the membership details page or the Manage Lockers page.
Select Date: The locker is automatically unassigned on the selected date. Pick the date using the calendar picker that appears next to the option.
Review the price and the prorated price displayed on the dialog.
Edit the price when the role has the Override locker fee permission and a different amount is required for the assignment.
Click Save.
When a payment is due immediately, the invoice opens in POS for payment collection. The locker status changes to Assigned, and the locker information appears on the membership details page under the locker fields. Zenoti generates a locker fee invoice for the calculated amount.
Field Descriptions
Field | Description |
|---|---|
Locker Gender | Filters the locker list by the gender allocation set on the locker. |
Locker Category | Filters the locker list by category. |
Locker Sub-Category | Filters the locker list by sub-category. The dropdown is populated based on the category selected in the Locker Category field. |
Locker Location | Filters the locker list by location. |
Locker Size | Filters the locker list by size. |
Assign Till | Determines when the locker assignment ends. Selecting Manual Unassign keeps the locker assigned until staff unassigns it manually. Selecting Select Date sets a specific end date, after which Zenoti automatically unassigns the locker. |
Price | The locker fee for the assignment cycle. The price defaults to the value configured on the locker. The field is editable when the role has the Override locker fee permission, and read-only otherwise. |
Prorated Price | The prorated portion of the locker fee for the partial period between the assignment date and the next scheduled payment of the membership. The prorated price is calculated by Zenoti and is read-only. |
Locker Information on the Membership Details page
Once assigned, the membership details page displays the following locker fields alongside the membership summary.
Field | Description |
|---|---|
Locker allocated | The name of the locker currently assigned to the member. A Change link next to the value opens the Update Locker dialog, where staff can change the assignment or unassign the locker. |
Locker Fee | The locker fee value from the most recent locker fee invoice for this assignment. |
Locker End Date | The end date of the locker assignment when the assignment was created with the Select Date option. The value displays N/A when the assignment was created with the Manual Unassign option. |
Locker Fee Invoice
Each locker assignment generates a locker fee invoice. The invoice appears in the Payment History section of the membership with the collection type as Locker Fee. Locker fees can recur with the membership payment cycle, depending on the payment frequency configured on the membership. Recurring locker fee invoices are generated automatically on the membership's next scheduled payment date as long as the locker remains assigned.
Waive Locker Fees for a Membership
To waive the locker fee for a member's membership, enable the Waive locker fees toggle on the Edit Membership page. When the toggle is enabled, locker fees are not collected for that membership going forward. Existing locker fee invoices already generated are not affected by enabling the toggle and must be voided or refunded separately when needed.
Considerations
The Price field on the Assign Locker window is governed by the Override locker fee permission. Users without this permission see the Price field as read-only and must contact a role with the override permission to change the amount.
Lockers configured with a User Type appear on the Assign Locker dialog only when the member belongs to one of the listed memberships or target segments. When a locker is expected to appear but does not, verify the User Type configuration on the locker and the member's membership or target segment association.
When a locker form is configured under the Forms field on the locker, the form must be completed during the assignment flow before the assignment is saved, provided the Mandate form submission for locker assignment setting is enabled at the organization level.
The prorated price is calculated automatically and applies only to the first billing cycle. Subsequent recurring locker fee invoices use the full Price configured for the assignment.
Unassign Lockers
An unassign action releases the locker from the member and changes the locker status to Available so that the locker can be assigned to another member. A locker can be unassigned from the membership details page or from the Manage Lockers page. Each unassignment captures a comment, which is recorded against the membership log.
Note
Unassigned lockers do not generate a refund automatically for fees that are already collected. Refunds for locker fees collected on prior cycles are processed manually through the standard invoice workflow at the center.
Unassign from the Membership Details Page
This is the typical path for front desk staff who are working with the member directly during a check-out or membership review.
At the center level, open the guest profile of the member.
Open the member's active membership and view the member details.
Click Unassign Locker. The Unassign Locker confirmation dialog opens.
Enter a comment describing the reason for unassignment in the Comments field.
Click Yes to confirm.
The locker is released from the member, its status changes to Available, and the comment is recorded in the membership log.
Unassign from the Manage Lockers Page
This path is useful when staff are performing locker operations across multiple lockers without opening individual member profiles. The procedure can be performed at the center level or at the organization level.
At the center level or organization level, navigate to Master Data.
Click Lockers.
On the Manage Lockers page, filter the list by Select Locker Status set to Assigned to show assigned lockers only.
In the Action column for the locker, click Unassign. The Unassign Locker confirmation dialog opens.
Enter a comment describing the reason for unassignment in the Comments field.
Click Yes to confirm. The locker is released and becomes available for reassignment.
Activity Logs
Locker assignment and unassignment activity is recorded in the membership log. To view log entries for a member, click Show log on the membership details page. Each entry includes the action performed, the locker name, the date and time of the action, the user who performed it, and any comment captured during the action.
Considerations
Unassignment does not refund collected locker fees automatically. Process the refund through the standard invoice workflow at the center when applicable.
Once a locker is unassigned, recurring locker fee invoices for that locker stop generating from the next billing cycle of the membership.
Comments entered on the Unassign Locker confirmation dialog are recorded in the membership log against the unassign action and are visible to staff with access to the log.