Additional FAQs for Running Payroll
Q: If an employee joins in the middle of a pay period and is on a salaried compensation, will the Salary amount be apportioned automatically?
A: No. Zenoti defaults to the full salary amount even in the first pay period, although the employee has not worked the entire period. If the business is using ZIP or any other payroll provider, they must manually update the Salary details for the first pay period.
Q. Why is Salary Not Showing in the Payroll Run?
A: This happens when the Salary column or Salary earning type is not enabled in Zenoti. To fix this, complete the two steps below in order.
Step 1: Check if the Salary column is visible in the Payroll Summary report
Open the Payroll Summary Report.
Check whether the Salary column appears.
If yes, go to Step 2.
If no, follow these steps to enable it:
Go to List of Reports (V2) → Payroll → Payroll Summary Report → Customize.
Select Salary.
Click Save.
Step 2: Enable the Salary earning type
Go to ZIP Dashboard → Settings → Review Setup.
Open the Earning Types tab.
Click Add/Manage Earning Types.
Select Salary.
Click Save.
After completing both steps, rerun payroll. The employee’s salary will now be included.
Q. Is negative net pay allowed?
A. No. Negative net pay is not allowed. An employee’s overall net pay must always be a positive amount. Payroll cannot be processed if deductions or negative earnings result in a negative net pay.
If deductions are higher than earnings in a given pay period, consider deducting the amount across multiple payrolls. For non-taxable deductions, the business can ask the employee to return the amount using external payment methods such as Zelle or Venmo.
Q. Is check issuance supported for employees with Manual payment?
A. No. Check issuance is not supported for employees marked with Manual payment. ZIP does not issue physical checks for these employees.
The business is responsible for issuing the check or paying the employee using external payment methods such as Zelle or Venmo.