Macros in Statement Failure Collection Reminder Notification
What is the notification type for the Statement Failure Collection Reminder notification?
Transactional.
What does the Statement Failure Collection Reminder notification do?
Sends an email or text notification to inform guests that a payment attempt against their House Account statement has failed. The notification includes details of the failed transaction, such as the invoice reference, payment date, payment method used, decline reason, and any applicable decline fee.
When is the Statement Failure Collection Reminder notification sent?
Sent immediately after the system receives a failed response from the payment gateway for a statement payment attempt.
What communication methods can be configured for this notification?
You can configure both email and text templates.
The table below describes all macros available in the Statement Failure Collection Reminder notification, including those used in the sample email.
Macro | Description |
|---|---|
[FirstName] | Displays the guest’s first name from the profile. |
[LastName] | Displays the guest’s last name from the profile. |
[GuestId] | Displays the unique identifier assigned to the guest profile. |
[CenterName] | Displays the name of the center where the payment attempt was processed. |
[StatementPaymentDate] | Displays the date when the payment attempt was processed. This reflects the transaction date recorded in the system. |
[StatementPaymentAmount] | Displays the amount that was attempted for collection during the failed transaction. This is the payment amount submitted to the payment processor. |
[StatementDuration] | Displays the billing cycle or statement period associated with the payment attempt. This helps the guest identify which billing period the failed payment relates to. |
[StatementInvoiceNumber] | Displays the invoice or statement reference number for which the payment was attempted. |
[DeclineReason] | Displays the reason returned by the payment gateway for the failed transaction, such as insufficient funds or expired cards. |
[DeclineFee] | Displays the decline fee charged due to the failed payment attempt, if decline fee rules are configured. The fee is added to the statement balance. |
[PaymentMethod] | Displays the payment method used for the failed transaction, such as a saved card type or ACH. |