Zenoti Messaging and Engagement Tools
ezConnect – Guest Messaging & Communication Hub
ezConnect is Zenoti's guest communication hub that centralizes all interactions across SMS, WhatsApp, Facebook Messenger, and web chat into one unified inbox. It allows businesses to respond faster, automate replies, use smart messaging features, and ensure seamless communication with guests.
ezConnect: Overview: Understand how ezConnect consolidates all guest conversations.
Launch ezConnect: Learn how to access and open ezConnect from Zenoti.
Send and receive messages: Step-by-step guide on texting guests via different channels.
Send and receive multimedia messages (MMS): Share images and documents via messages.
How to enable New Conversations on ezConnect: Start fresh guest threads with this setting.
Quick Actions: Use predefined shortcuts to reply or act quickly.
Private Notes: Add internal notes in conversations for staff use only.
How to access ezConnect on ZMA: Access ezConnect features through the mobile app.
Configure role-based permissions: Set user access for messaging capabilities.
How to set up Facebook Messenger on ezConnect: Integrate Facebook messaging into ezConnect.
How to set up and create Tags: Organize messages using custom tags.
Configure Keyword for Appointment Cancellations: Use keywords to automate appointment cancellations.
How to configure Cancel as a keyword for Appointment Cancellations: Specific keyword configuration for appointment cancelation.
Auto respond to texts received after working hours: Set auto-replies when staff is unavailable.
Configure Keywords for Appointment Confirmation: Automate confirmations using text keywords.
Enable notifications with sound: Set up audio alerts for new messages.
Macro to Collect Guest’s Consent for WhatsApp: Send a quick consent form to guests.
Work with saved responses: Reuse pre-approved templates for fast replies.
Configure browser notifications: Stay notified via browser alerts.
Use Keywords to Prioritize Conversations: Automatically tag urgent guest messages.
How to create and send Broadcast Messages: Send mass communications to guest groups.
How to verify your Facebook Business Account: Prerequisite to enabling Facebook chat.
Steps to connect your WhatsApp Business account with ezConnect: Guide to link your WhatsApp Business account.
How to use the Suggested Responses feature: Use AI-suggested replies for faster responses.
Restricted Message categories for SMS/MMS: Know what type of content cannot be sent.
FAQs: Answers to common ezConnect queries.
ezPulse – Business KPIs and Engagement on the Go
ezPulse is Zenoti’s mobile performance tracking tool that gives leaders, managers, and staff real-time access to business performance metrics, goals, and engagement tools. It’s a powerful app to monitor business health and drive outcomes.
Get Started – Initial setup and onboarding for ezPulse users.
Engage – Use team engagement features to keep staff motivated.
Goals – Set, track, and manage business and team goals.
Metrics – Access performance data from anywhere, anytime.
Trial Users – Understand what’s available for users on a free trial.
Troubleshooting – Resolve common issues with app functionality.
SmartBot – AI-Powered Automation for Guest Engagement
SmartBot is Zenoti’s AI chatbot engine that helps automate customer interactions across your website and mobile platforms. From bookings and FAQs to deposits and reminders, SmartBot simplifies guest communication while reducing operational workload.
Get started with your SmartBot: Overview of SmartBot setup and capabilities.
How to use SmartBot inbox: Manage guest chats handled by the bot or staff.
How to use SmartBot web bot settings: Customize the bot’s behavior on your website.
How to use SmartBot analytics dashboard: Monitor usage metrics and performance.
How to edit prompts in SmartBot: Modify conversation flows using editable prompts.
How to create, edit, and publish FAQs in SmartBot: Add FAQs in SmartBot to automatically answer guest queries.
Collect deposit for services on SmartBot: Enable deposit collection during booking.
How does SmartBot agent handover via ezConnect feature work: Pass chats from bot to staff seamlessly.
SmartBot: How to set up Call Center Number Support on SmartBot: Configure voice support channels.
How does SmartBot support prerequisite bookings: Use SmartBot to handle service dependencies.
How does the Quickbook feature work: Let returning guests quickly rebook their previous appointments.
SMS Bot: How SMS Bot works: Understand how SMS-only bots function.
Multiple services booking in SmartBot via Webstore redirection: Book more than one service via bot.
Introducing manage upcoming appointments option on SmartBot: Let guests manage appointments via the bot.
SmartBot self-serve admin console: Overview: Use the admin console to control SmartBot behavior.
Recover guests through Abandoned booking alert: Follow up on incomplete bookings automatically.