Center Visits Report
Use the Center Visits report to review student check-in activity at your centers for a selected date range. The report provides a detailed view of check-in sources, visit types, membership usage, alert activity, and check-in statuses across locations.
Use this report to:
Monitor check-in volumes across centers and date ranges.
Review failed check-ins and the alerts that caused them.
Identify peak traffic hours and day-of-week patterns using the Pivot tool.
Analyze visit source and membership data to understand how students access your centers.
Access the report
At the organization or center level, click Reports.
Search for and select the Center Visits report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters.
Click Refresh to load results. If you generate the report for over a year, click the Email button.
Available filters
Apply the following filters to narrow the report to the check-in records you need to review.
Filter | Description |
|---|---|
Date Range | Filters check-in records by date. Enter a start and end date or select a predefined range. The report returns all check-ins that fall within the selected range. |
Centers | Filters results by center. Select one or more centers from the list. The centers available depend on the centers your user account has access to. |
Check-in Source | Filters visits by the platform used for check-in. Available values: Kiosk, Gantner. |
Check-in Type | Filters by the type of check-in. Available values: Member, Student Pass, All. |
Student Name | Searches for a specific student by name. Enter a partial or full name to narrow results. |
Check-in Alerts | Filters visits where a specific alert was triggered at check-in. Select one or more alert types to view only visits where that alert fired. For a full list of alert types and their descriptions, refer to the Alerts on the Visits page article. |
Check-in Status | Filters by the outcome of the check-in. Available values: Successful, Failed. |
Column descriptions
The following table describes the columns available in the Center Visits report and their corresponding descriptions.
Column | Short description | Description |
|---|---|---|
Center Name | Center where the check-in occurred. | Displays the name of the center at which the student checked in. Use this to filter or group check-ins by location in multi-center views. |
Date | Date and time of the check-in. | Displays the date and time of the check-in in the center's local timezone. Format is DD-MM-YYYY HH:MM AM/PM. |
Student Code | Unique student identifier. | Displays the unique code assigned to the student. This field can be blank when student codes are not configured for the organization. |
Student Name | Name of the student. | Displays the name of the student who checked in. Click the name to open the student profile and review membership details, visit history, and account information. |
New Student | First-visit indicator. | Indicates whether this is the student's first visit to the center. A student is considered new if they have no prior closed invoices at the selected center, no previous visit records, and no existing membership. Displays Yes or No. |
Check-in Source | The platform used for check-in. | Displays the platform through which the student checked in. Values reflect the platforms configured for the organization. Available values include Kiosk and Gantner. |
Visit Source | Membership or pass used for the visit. | Displays the membership plan or pass type used to access the center for this visit. Displays N/A when no specific visit source is associated with the check-in. |
Student Count | Number of students in the check-in. | Displays the number of students in the check-in record. Displays 1 for individual check-ins. When the report is grouped, this column shows the aggregated count for each group. |
Check-in Type | Access type used for the check-in. | Identifies the access type for the check-in. Available values include Member and Student Pass. Displays NA when the check-in type is not determined or not applicable. |
Check-in Status | Outcome of the check-in. | Displays the result of the check-in attempt. Available values: Successful and Failed. A failed status indicates the check-in was attempted but did not complete. This typically occurs when an unresolved alert is blocking entry. Review the Visit Alerts column to identify the reason. |
Business Unit | Business unit for the check-in. | Displays the business unit associated with the check-in, where configured. This field can be blank when business units are not set up for the organization. |
Membership Category | Category of membership used. | Displays the membership category associated with the visit. This helps segment check-in data by membership tier or type. This field can be blank when no membership category is configured. |
Visit Alerts | Alerts triggered at check-in. | Displays the number of alerts triggered during the check-in as a clickable link, for example Alerts (2). Click the link to view each individual alert triggered for that check-in. Alert types include outstanding balance, expired or frozen membership, missing profile information, visits exceeded, and others. A failed check-in typically has one or more unresolved alerts. |
Member Code | Membership identification code. | Displays the membership code assigned to the student. This field can be blank when member codes are not configured for the organization. |
Visit Hour (24H Format) | Hour of check-in in 24-hour format. | Displays the hour of the check-in as an integer from 0 (midnight) to 23 (11 PM). This column is used in the Pivot tool to analyze check-in volumes by hour of day. For example, a value of 9 represents a check-in between 9 AM and 10 AM. |
Day of Week | Day of the week of the check-in. | Displays the full day name for the check-in, for example, Monday or Saturday. Derived from the check-in date in the center's local timezone. Use this column in the Pivot tool alongside Visit Hour (24H Format) to identify traffic patterns by day and hour. |
Group visits
Drag any column header to the Drag here to set row groups area above the data grid to group check-in records by that value. The report displays a Student Count subtotal for each group and an overall total at the bottom.
Example: Drag the Center Name column to the row groups area to see total check-ins grouped by center.
Analyze data with the Pivot tool
The Pivot tool lets you create cross-tabulation summaries of your check-in data. You can summarize Student Count across any combination of row and column dimensions, such as day of week versus visit hour or center name versus alert type. The Pivot tool opens as a dialog and does not modify the Default View.
Pivot tool layout
The Pivot tool dialog has three panels:
Data source: Lists available row and column fields and value fields.
Pivot settings: Contains the Row, Column, and Values drop zones where you configure the pivot.
Pivot output view: Displays a preview of the pivot output after you click Preview.
Available fields
The following fields are available in the Data source panel:
Row and column fields: Center Name, Date, Day of Week, Visit alerts, Visit date, Visit Hour (24H Format).
Value fields: Student Count.
Create a pivot view
Click Pivot on the toolbar. The Pivot tool dialog opens.
In the Data source panel, drag a field to the Row drop zone in the Pivot settings panel.
Drag a field to the Column drop zone.
Drag Student Count from the Value fields to the Values drop zone. It appears as the sum of Student Count.
Click Preview. The pivot output appears in the Pivot output view panel.
To save this configuration as a view, close the dialog and click Save View on the toolbar.
Example: View check-in counts by day and hour
Set Row to Day of Week, Column to Visit Hour (24H Format), and Values to Student Count. Click Preview. The output shows a grid where each row is a day of the week, and each column is an hour from 0 to 23, with total check-ins in each cell.
Note
The Pivot button is visible only when the pivot feature is enabled for your organization. Contact your Zenoti representative to enable it.
Considerations
A check-in with a failed status indicates the check-in was attempted but not completed. Review the Visit Alerts column to identify the specific reason, such as an outstanding balance or expired membership.
Visit Hour (24H Format) displays hours as integers from 0 to 23, where 0 is midnight, and 23 is 11 PM. This column is designed for use in the Pivot tool.
Day of Week is derived from the check-in date using the center's local timezone. In multi-center reports spanning different time zones, each check-in reflects the local time of its respective center.
The Visit Alerts column shows the count of alerts as a clickable link. Click the link to view the individual alert types triggered for that check-in. Multiple alerts can fire for a single check-in.
If the Pivot button is not visible on the toolbar, the pivot feature is not enabled for your organization. Contact your Zenoti representative to enable it.