Transparent Employee Earnings with Restricted Access
How can I be transparent about the pay and commissions and tips that my team gets. Each provider should see only his figures
Business Problem
Team members want clarity on their earnings, commissions, and tips, but there is concern about maintaining confidentiality — ensuring each provider sees only their own data and not others’. Lack of visibility can reduce trust and motivation, while poor controls risk exposing sensitive pay data.
Business Conditions
The business tracks services, commissions, and tips in Zenoti.
Employee profiles and roles are properly defined.
The business uses Zenoti Payroll or a connected payroll export system.
Each provider has a unique Zenoti login and mobile access (Zenoti Mobile App).
Zenoti Solutions
Enhance your Master/Admin Management
Step 1: Configure Role-Based Permissions
Go to Admin → Security Roles
For each role (Stylist, Therapist, Senior Stylist, Manager), configure access rights as follows:
Allow “View Own Payroll Summary”
Restrict “View Others’ Payroll” and “View All Employee Reports”
Ensure each stylist/therapist is assigned the correct security role. Reconfirm that the permission to view Payroll only exists for roles you want to provide the visibility to. For example manager and above.
Step 2: Enable the dashboards for staff to view their metrics in Zenoti Mobile App/Myzen
Each provider sees only their own data — access is automatically restricted by user login.
Step 3: If you have a small list of providers, you can print end of the day reports per provider from your reciept printer and share each providers earnings to them on a daily basis
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Internal Communication on Transparency
Communicate and coach your providers on how they can use Zenoti mobile app to see their payroll/commission details, earnings and performance related metrics effectively.
Circulate the “confidentiality” message among your staff to keep their numbers confidential
Motivational Messaging
Highlight leaderboards or recognition boards showing top performers without revealing earnings, focusing on effort and growth.
Example: “Top Stylist of the Week – based on client satisfaction & rebooking!” Having staff focus on these metrics like leaderboards and top stylist of the week rather than each others payroll numbers.
Staff Newsletters
Send a monthly “Earnings Insight” note explaining how commissions, rebookings, and tips impact take-home pay.
Employee Management
Employee Mobile Dashboard (Zenoti App)
Encourage all stylists to download and log into the Zenoti Mobile App.
Dashboard displays:
Total revenue generated
Commissions and bonuses
Product sales
Guest feedback summaries
Staff can filter data by day, week, or pay period.
Manager Visibility
Managers and owners can access Center-Level Payroll Reports, but individual staff can only view their own.
This prevents sensitive data leaks and maintains fairness.
Recognition
Conduct monthly performance reviews based on Zenoti’s Employee Revenue & Feedback Reports.
Track, Measure & Scale with Reports and Dashboards
Key Zenoti Reports to Use:
Employee Commission Report:
View commission breakdowns by service, retail, and packages.
Tips Report:
Track total tips collected, pending distribution, and tips paid out per employee.
Employee Earnings Report (Payroll Summary):
Shows overall pay by staff member — visible only to admins.
Employee Productivity Report:
Measures service hours vs. revenue to align incentives.
Contingency Plan (If things don’t go as expected)
If staff complain about incorrect pay data:
Verify service-to-staff mapping on invoices.
Recalculate commissions using Payroll Recompute option in Zenoti.
If employees access incorrect data:
Recheck role-based permissions and disable “View All Staff” settings.
If tip distribution errors occur:
Review Tip Mapping Rules under Payment Settings and rerun payout manually.
Mitigation Plan (If things go wrong)
Conduct a one-time audit of employee pay mapping, tips, and commission structures.
Re-train front-desk staff to ensure accurate service assignment in POS.
Communicate openly with staff on adjustments or recalculations to maintain trust.
If confusion persists, share a sample pay transparency guide explaining components (Service Pay + Product Commission + Tips).
Use Zenoti Connect to publish FAQs about how commissions are calculated to reduce repeated queries.