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Tips, SSG and cashback

Configure suggested tips in Point of Sale

You can configure suggested tips field in Point of Sale to make it easier for guests to add tips during checkout. After setting the tips, system calculates and displays the suggested tip amount in Point of Sale. The suggested tip is calculated only on the invoice total for services and disregards any discounts and taxes.

For example, if you set up 20% as the suggested tip, it will calculate and display 20% of the customer's invoice total in the Tip field in Point of Sale.

Required roles: Any role with access to the Administrator mode

Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Suggested tips.

  3. Enter the percentage amount.

  4. Click Save.

Retain tips or gratuity amounts on invoices

Retain tips and gratuity amount in Point of Sale even after you have made changes to the invoice, such as, changing the payment method, adding services or other items for sale.

Required roles: Any role with access to the Administrator mode

Required permissions: None

  1. At the organization level, click the Configuration icon.

  2. Search for and select Retain gratuity amount despite invoice adjustments in the invoice from the POS section.

  3. Enable this setting.

  4. Click Save.

If you don't want to retain the tip amount on invoice changes, turn off this toggle.

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