Track Credit Usage with the Credit Consumption Report
This article explains how to use the Credit Consumption Report to track, analyze, and optimize credit usage across your marketing campaigns.
Overview
The Credit Consumption Report provides complete visibility into how many credits your business consumes across SMS, WhatsApp, and Email campaigns. Use this report to monitor your communication costs, analyze campaign efficiency, and identify optimization opportunities.
Access the report
At the organization or center level, navigate to Marketing > Credit consumption.
The Credit Consumption report lists all campaigns and their associated credit usage.
Report columns
Column | Description |
|---|---|
Campaign Name | The name of the campaign. Click to view a Center-level drilldown of credits used for that campaign. |
Campaign Type | Indicates whether the campaign is Always-On or Scheduled. |
Created From | Displays where the campaign originated (Center, Zone, or Organization). |
Targeted Guests | The number of guests targeted in the campaign. |
Processed | The total number of messages or emails successfully sent. |
Credits Consumed | The total number of credits used for the campaign. |
Channel | The communication channel used to send the campaign (Email, SMS, or WhatsApp) |
Credit Source | The type of credits consumed (for example, Always-On credits or Email credits). |
Status | The current campaign status (Live, Processed, or Paused). Click to view a Date-level drilldown of credits used for that campaign. |
View center-level drilldown
To view a center-wise drilldown of the credits consumed for a specific campaign, follow these steps:
Navigate to Marketing > Credit consumption.
In the Campaign Name column, click the name of the campaign you want to view. The report displays a center-wise breakdown of credits consumed for that campaign.
Use the date range filter at the top to narrow the results to a specific period.
View date-level drilldown
To view a date-wise drilldown of the credits consumed for a specific campaign, follow these steps:
Navigate to Marketing > Credit consumption.
In the Status column, click the campaign status (for example, Processed). The report displays a date-wise breakdown of credits consumed for that campaign.
Use the date range filter at the top to narrow the results to a specific period.