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Digital Payments report (v2)

Disclaimer

This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.

Business owners, accountants, and center managers can use this report to view the online payments made through a payment provider, such as Stripe or Adyen.

Important

For digital payments, only successful direct debit transactions are displayed in this report. To see failed direct debits, go to the ACH Check Payments report.

  1. At the organization or center level, click the Reports icon.

  2. On the Reports page, search for and select the Digital Payments report.

  3. If the report has many columns, scroll horizontally to the right or left to view all columns.

  4. To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.

  5. Click Refresh.

    If you generate the report for over a year, click the Email button.

Column

Description

Center Name

Center in which the transaction was performed

Transaction Status

Status of the transaction

Invoice No

Invoice on which the payment was received

Transaction Date

Date on which the digital payment was collected

Source

Source of payment for the transaction

Guest Name

Name of the guest from whom the payment was collected

Transaction#

Unique transaction number generated by the payment processor after successfully processing the payment

Reference#

Transaction number auto-generated for the transaction

PaymentId

Identifier generated by the payment processor after the amount is credited to the payment processor's account

Payment Method

Type of card that the guest used to pay for this transaction

PaymentInfo

Basic details of the card that the guest used to make the payment

Transaction Type

Type of the digital payment transaction

Amount

Amount charged to the guest for the transaction

Tip

Amount of tip that the guest provided as part of the transaction

Other Fees

Amount that the guest paid as part of additional fees in the transaction

Total

Total amount collected by the center for the transaction

Total = (Amount + Tips + Other Fees) - Cashback

Fees

Fees charged by the payment processor (Stripe or Adyen) for processing card payments

Net

Net amount deposited to the bank account after deducting processing fees received from Stripe or Adyen

Net = Total - Fees

Available On (Adyen only)

This is the expected date when the payment will be deposited into your bank account. Zenoti calculates this based on your payout schedule (such as T+1 or T+2), timezone, and your center’s sales day closing time. The date is available in the product immediately after the transaction is completed and appears in the report for early visibility—even before Adyen initiates the payout.

Note

The Available On column applies only to Adyen customers. Starting July 23, 2025, it is no longer shown for Stripe customers.

Payout date (Stripe only)

This is the actual date the payment was credited to your bank account. Zenoti retrieves this information from Stripe after the payout is initiated. The column remains blank until Stripe triggers the payout and Zenoti receives the confirmed date.

CardOnFile

This column only has the information Yes/No. Yes, if the guest's card is saved on file. No, if it isn't.

Card present

Indicates the presence of a physical card at the terminal at the time of payment.

If a physical card was used at the time of payment, this column displays: "Yes" for swiped/dipped/tapped cards, and "No" for online, MOTO (Manual entry of cards), or recurring payments.

AVS Downgrade Fee Applied

Whether an AVS downgrade fee has been applied on the transaction

Tips convenience fees

When you enable charging tips convenience fees from the guest, the additional amount that gets collected from the guest is shown in this column. This fee applies only to the tip amount.

This fee is different from the fee charged on the service amount.

Deducted fees

The fee deducted based on payout deduction rates (IC+) or set card processing rates on invoice amount when paid by credit/debit card mode

Total Zenoti fees

The sum of Deducted fee & Tips convenience fee.

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