Enable your Business to Process Disputes
Dispute management helps protect your business from revenue loss by allowing you to suspend or cancel memberships when guests dispute charges. By enabling this feature for your organization, you can control how centers handle disputed invoices.
At the organization level, click the Configurations icon.
Access the POS section and select the Other invoice actions option under the Invoices section.
Scroll down to find Collect/Act on Dispute Amount.
Toggle the switch to ON to activate dispute management.
Click Save in the top-right corner to apply the changes.