Release Notes - September 20, 2023

MyZen upgraded for providers

We are consolidating all employee-related functions into the MyZen app. In this release, the following functionalities from ZMA are being incorporated into MyZen. Providers can now:

Admin redesign - Unveiling the Config menu

* Coming soon

Admin is getting redesigned and is getting a new look and feel with the new Configuration (Config) menu. This Configuration menu has a modern, clean, intuitive, and visually appealing interface.

The configuration menu now has a modern, clean, intuitive, and visually appealing interface.

Automated waitlist

* Coming soon

Allow your guests to join a waitlist when preferred slots are unavailable. Guests can join up to four waitlists, or select a range of dates and time slots to add to the waitlist.

Photo Manager

Capture consistent photos and visualize patient transformation right within Zenoti.

After selecting the amount or service for the gift card, the user can now choose to send an e-gift card, ship a physical gift card, or pick it up at the center. More information

The Growth Stories on the Admin dashboard demonstrate the value provided by Zenoti by showcasing how they enable businesses to grow their revenue by:

Users can view insights on the following growth stories on the Admin dashboard:

Increase your business's revenue by renting idle booths or chairs in your center to stylists out of your organization. Payouts for such appointments will be split as configured without manual intervention. More information

Appointments can now be booked for the members of a family, in addition to Group and Couple bookings.

Key features

You can now create discounts that will be automatically applied to services on Point of Sale, just as automatic discounts on products. More information

Providers, guests, and managers can now use Zenoti in the following languages:

You can now automatically send submitted Service, Tag, and Guest forms to guests along with the “Appointment completion to guest” and “Thank you” notifications.

Use the Inventory Aging report to track old products on your shelf and use/sell them before they expire. More information

The default keywords and the organization's custom-defined keywords are now blocked from being used in guest communication.

Guests can now view appointment slots across centers with distance information.

The Disputes report now shows details of chargebacks and reversals.

The Disputes report now shows details of the evidence submitted such as whether it is submitted. It also shows other associated details such as the submitted evidence document, date of submission, and who submitted the evidence. More information

You can track the details of guests who opted out of marketing communication in the newly introduced Guest Opt Out report. More information.

The center managers/ franchise owners can now identify and synchronize the selling price of the products to the MSRP.

The product-related information such as product name, barcode, sale price, vendor name, and so on can now be synchronized across organizations.

The Center column is introduced in the guest profile Tasks tab to maintain consistency in task creation within the respective centers. You can view all center-related tasks by default in the guest profile.

You can now quickly add services to an appointment from the list of services arranged by most commonly used in Booking Wizard, Appointment Panel, Queue and ZMA. More information

When you fill in demographic details on our forms, our new form builder components automatically update those details in your guest profile. More information

Organizations can now deactivate a product. More information

Businesses can now easily create new products by cloning existing products and making changes as needed. More information

Building forms is now easier with the addition of 16 new forms to the form library catering to various types of treatments. Some additions are the Picosure form and the Morpheus skin rejuvenation treatment form.

Businesses subscribed to the Analytics module now have access to all service and guest form data (HTML and Form Builder).

Your guests can now see profile pictures of service providers when tipping them using Mirror Mode, Guest Mode, or Kiosk.

Rebooking now takes into account the specific provider requested during the original appointment.

SEPA payment methods are supported in some European countries.

Stripe Express is now supported in Spain. More information

Businesses can now use Adoption signals to identify the Zenoti features they are not using, which could help them improve their business.

You can now include barcodes in custom product labels, along with brand, product name, and price. More information

Businesses can now configure the invoice minimum and maximum amounts for the redemption of referral benefits. More information

You can now filter data on the marketing dashboard by various time periods.

The upgraded marketing dashboard is also available to centers. More information

You can award guest referral benefits even if referrer details were not added during guest creation. More information

Payment links are now available for ‘Couple’, ‘Group’, and ‘Family’ bookings in addition to ‘Self’ bookings. This enhancement allows payment links to be triggered from the Point of Sale (POS) or through automatic processes.

Key implementation details:

In the Memberships report, the Liability Type filter now has the No liability option that enables you to track discount only memberships. More information

Centers can now choose to follow deposit collection settings set by the organization or configure center-specific deposit settings. More information

Centers can choose to have a different weekly off day other than Sunday by marking the desired day as Closed. More information

Users can now share report views with specific roles across centers and zones. More information

Businesses can access a comprehensive fact table that includes information on tips paid out through Zenoti, and tips that are in the processing stage and will be paid out through the MyZen app.

Apart from tips, you can now make ad-hoc payments, such as payroll adjustment and fuel or other expenses, to your employees' Zenoti Wallet. More information

Businesses can use metrics related to deposits in the collections data source, including expected deposit date, amount to be deposited, actual amount deposited, actual deposit date, and dispute settled date.

Charge service deposits on Webstore and CMA from new guests and guests with frequent no-shows. More information

Business owners and inventory managers can now export the price change logs made over a period of 90 days. More information

You can now delete product tags associated with discounts, memberships, packages, or target segments. More information

Reduce your liability to guests by pausing the accrual of loyalty points when their membership is in the grace period. More information

Take payments more conveniently now with the option to send payment links via WhatsApp, along with email and SMS. More information

Using the enhanced Salon Summary report, you can now view information about cash paid from the register, revenue per hour, average sales for service durations, and employee productivity. More information

Businesses can now block guests without enough service credits from booking a service that is part of a package or membership.

Checkouts for group and couple bookings are faster now with payment links.

For credit card payments, you can now pass on the applicable surcharge fee to your guests. A new column has been added to the Collections V2 report to track and display the surcharge fee passed onto the guest. To view this column in the report, you must first enable the feature to pass the surcharge fee. More information

You can now add a text box in the form builder content component using macros. More information

Tip amount suggestions will be displayed on payment terminals with the Stripe payment processor.

Businesses that have enabled the Guest Pass feature for classes and have subscribed to Redshift Cluster can access Guest Pass redemption data from a new table in Redshift.

The front desk staff now has the ability to mark virtual guests as "no shows" or "late cancels" and receive an onscreen alert before proceeding with the operation. In these cases, the guest pass associated with the virtual guest is consumed or cancelled. Additionally, the service credit section for the member who invited the virtual guest is updated. More information

Zenoti has added a flag in the employee break category dimension table to indicate if a block-out category is bookable or not, in both Redshift and S3 tables.

The surcharge fee levied for credit card transactions on guests is included in the Collections data source.

Front-desk staff can now print a list of future appointments for guests. More information

In online booking CXV3 settings, customers now have the option to select between 3-level hierarchy and 4-level hierarchy. More information

Details of KYC verification failure will be displayed on the Payment processors screen. More information

Front desk staff can now access the most commonly used services while adding a new service, which can help the guest to select the right service for their needs.

The front desk can now track the number of walk-ins who leave the center without being added to the queue or having a service scheduled. More information

In online booking, the center-level expiry date settings are applied for custom amount gift cards purchased from any center of the organization. More information

Your guests can use package benefits to pay no-show and cancellation charges. More information

Customers who wish to link their Revolut bank account for payments must provide a 6-digit sort code while onboarding their bank account.

To facilitate easier billing for customers using the Stripe payment processor, bank account details such as account number, routing number, bank name, and account holder name will be collected. Before this enhancement, these details were not saved in Zenoti’s database but managed by Stripe.

Simplify your organization’s tipping experience by using TIPS payout.

Using the Employee Sales-Cash report, self-employed stylists, who work as contractors or rent a chair at a business, can understand the amount they must receive. This can be seen both at the item-level and payment-type level. More information

In the Sales Cash and Sales Accrual reports, the Brand and Vendor columns are introduced.

Guests will now be notified of request confirmations and denials via email or SMS, as specified in the organization settings.

Centers can override the organization setting to enable the sale of eGfit card or physical gift card with shipping and pickup options. More information

You can now collect tips from guests on the list price of the service instead of the member price.