Skip to main content

Buy and manage email credits

Email credits are used to send emails from Zenoti. You can purchase additional credits for your organization or individual centers directly from the Zenoti Marketplace. You can buy either recurring monthly email credits or one-time email credits for your organization or centers.

Buy email credits

  1. Log in to Zenoti and click the Marketplace icon.

  2. From the left menu, under Explore Apps, click Email Credits.

  3. Choose the Type of Credits:

    • To buy a monthly recurring plan, click Explore on the Email Credits (Monthly Recurring) tile.

    • To buy one-time credits, click Explore on the Email Credits tile.

  4. Click Price & Plans.

    Available plans and pricing will be displayed based on your Zenoti contract.

  5. To subscribe to a plan of your choice, on a plan tile, click Choose Plan.

    Your pricing plan will appear based on your contract with Zenoti.

  6. To choose where to apply the credits, select one of the following:

    • Add to Organization – applies credits at the organization level.

    • Add to Center – applies credits to a specific center.

    Note

    You cannot select centers where the chosen plan is already active.

  7. Click Next.

  8. Select an existing card and enter the CVV, or click + New Card to add a new payment method.

  9. Click Pay to complete the purchase.

Manage email credits

To switch to a different plan, you must:

Refer to set up business details and configure alerts if email credits are low for more information.

Impacts and considerations

In the Marketplace, the pricing hierarchy works top-down. If account-level pricing is available, it is used. If not, the system falls back to country-level pricing. If neither is available, it defaults to global pricing, adjusted by the corresponding currency.

  • Account level pricing: This is the second level of overrides. For instance, within the US, you could have different pricing for different accounts. The same applies within the UK.

  • Country-level pricing: This is the first level of overrides. For example, you might have different pricing for European or Arabic countries. This allows you to tailor prices based on regional markets.

  • Global-level pricing: This is the base level of pricing, and overrides can be applied on top of this.

In this section: