Zenoti payments (Stripe Express) buy now, pay later (BNPL) FAQs

Q: What are the processing fees for these transactions?

A: A flat 5.9% for each BNPL transaction, which also includes the processing fee.

Q: Which companies are part of this program?

A: Zenoti Payments (via Stripe Express) is integrated with Affirm, Afterpay, and Klarna in the US and Canada, and with Clearpay and Klarna in the UK, Australia, and New Zealand.

Q: How do I create an account with these BNPL companies?

A: The integration is handled through your Zenoti payments (via Stripe Express), so no additional setup is required.

Q: Can I connect my existing Affirm/Afterpay/Klarna account to Zenoti payments (via Stripe Express)?

A: No, this integration is separate from standard Affirm, Afterpay, or Klarna accounts.

Q: How do I receive payouts?

A: Payouts will be made through your Zenoti payments (via Stripe Express) account. The payout schedule will follow your existing Zenoti payments schedule.

Q: Is it free for the guest?

A: Guests have three repayment options, one of which is fee-free.

Q: Can you set a minimum value for when BNPL is offered?

A: Yes, you can set both a minimum and maximum value for each BNPL transaction.

Q: How does this work in-store?

A: In-store, on the webPOS, a payment link is sent to the guest for BNPL payment of the invoice.

This can also be done via our MobilePOS.

Q: How does this work on the Webstore?

A: Online, the BNPL option is provided at checkout if the transaction meets the set minimum value.

Q: Is the application process quick?

A: Yes, the average application time is less than 10 minutes.

Q: How long will it take for the transaction to appear within Zenoti?

A: The transaction will appear in Zenoti in under one minute after approval.

Q: What type of reporting is available?

A: All BNPL transactions will be reported in the digital payments reports and are also available on your Stripe Express dashboard.