SmartKart is a recommendation tool that suggests products, memberships, or packages based on the service you add in Zenoti. For example, if you add an anti-dandruff treatment to the invoice, SmartKart will automatically recommend an anti-dandruff shampoo (product). Similarly, SmartKart recommends any memberships or packages relevant to the anti-dandruff treatment.
This allows the front-desk staff to recommend relevant items and thereby improve sales.
Tip
Note
SmartKart is available only on WebPOS and Webstore.
At the center level, click the Configuration icon.
Note
You can also configure SmartKart at the organization level. At the organization level, click the Configuration icon.
Navigate to Integrations > Integration settings.
Expand the SmartKart section.
Click Configure SmartKart recommendations.
In the SmartKart admin page, click Configure.
Click Set Recommendations.
Select any one of the following:
POS: Select this option to configure SmartKart recommendations for the POS.
Webstore: Select this option to configure SmartKart recommendations for the Webstore.
Click Select items to recommend.
In the Search items field, search for a product, membership, or package.
Note
Only users with the Add Products permission can view products on this page.
Select the relevant item.
Click Next.
Configure the duration of the recommendation. Select any one of the following options:
Until removed: Select this option to display the item as a recommendation till you remove it from the SmartKart.
1 Week: Select this option to display the recommendation for a week.
1Month: Select this option to display the recommendation for a month.
Custom Dates: Select this option to display the recommendation for a custom date range.
Click Confirm.
For the Pre-requisites column, you can either leave it as Always Show, or select any of the services from the drop-down list. SmartKart will recommend the selected item whenever any of the prerequisite services are selected in POS or Webstore.
Note
The pre-requisite column supports a maximum of 5 services.
After you set up your recommendations, the front-desk staff will see a blue cart icon on the POS. Click the icon to view product and membership recommendations. Prompt the same to the guests.
Popular Services
Recommended for you
Note
Text labels for the above sections are customizable.
On the Webstore, SmartKart will show the following sections:
The SmartKart dashboard offers a high-level glimpse of the performance of the tool and lets you analyze the effectiveness of the recommendation.
It contains the following sections:
Recommendations Funnel: Lists the number of guests who accepted the recommendations of the tool, the total impressions, the number of card additions, and the total revenue generated through recommendations. Below the funnel is a graphical representation of the same.
Top Categories: Lists categories that are preferred by the guests based on the recommendations of SmartKart.
Top Services: Lists services that were accepted by the guests after checking the SmartKart recommendations.