Gift cards
Gift card redemption is based on the center where it is redeemed, irrespective of where it was purchased. For gift cards, the value-based approach is used for sales calculations. For example, a gift card worth $100 can be used for $200 worth of services. If you redeem $100 worth of services, that amount corresponds to $50 of the gift card’s value. Therefore, the value of the sale or redemption is $50.
Prepaid cards are also considered for this analysis.
To reconcile the number of gift cards sold, follow these steps:
From the main menu, click Reports.
Search for and select the Sales-Accrual report.
From the Item Type list, select Gift cards and Prepaid cards.
From the Payment Type and Sale Type lists, select All.
From the Invoice status list, select All.
Click Refresh.
Review the Qty column values.
To reconcile sales and redemptions data, follow these steps:
Click View reports.
The Accounting Summary report appears.
For sales details in each category, please refer to the gift cards and prepaid cards details in sales columns in the Liability section.
To calculate gift cards sales and redemptions, subtract refunds from sales values. The redemption value displayed on the dashboard includes both center and cross-center redemptions.
Note
If you can't find the column you need, you can customize the report view to include it.