Buy and manage SMS credits
Buy SMS credits
To purchase SMS credits in Zenoti, follow these steps:
Click the Marketplace icon.
From the left menu, under Explore Apps, click SMS Credits.
Select one of the following options:
To buy a recurring plan, on the SMS Credits (Monthly Recurring) tile, click Explore.
To buy one-time credits, on the SMS Credits tile, click Explore.
Click Price & Plans.
To subscribe to a plan of your choice, on a plan tile, click Choose Plan.
Your pricing plan will appear based on your contract with Zenoti.
Select one of the following options:
To activate the plan at the organization level, select the Add to Organization option.
To activate the plan for a center, select the Add to Center option and select the center.
Note: You cannot select centers where the selected plan is already active.
Click Next.
Click a card tile and enter the CVV.
Note: Click + New Card to add a new card for payments.
Click Pay to finish the purchase.
Manage SMS credits
To change your current plan, you have to cancel the current plan and purchase a new plan.
Cancel the current plan
Click the Marketplace icon.
From the left menu, under Subscribed, click the name of your current plan.
Click Cancel Subscription.
Select the center for which you want to unsubscribe.
Specify the reason for cancellation (optional).
Click Cancel subscription.
Refer to set up business details and configure alerts if text credits are low for more information.
Considerations
In the Marketplace, the pricing hierarchy works top-down. If account-level pricing is available, it is used. If not, the system falls back to country-level pricing. If neither is available, it defaults to global pricing, adjusted by the corresponding currency.
Account level pricing: This is the second level of overrides. For instance, within the US, you could have different pricing for different accounts. The same applies within the UK.
Country-level pricing: This is the first level of overrides. For example, you might have different pricing for European or Arabic countries. This allows you to tailor prices based on regional markets.
Global-level pricing: This is the base level of pricing, and overrides can be applied on top of this.