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Macros in the Appointment Completion to Guest notification

  • What is the notification type of the appointment completion to guest notification?

    Transactional

  • What does the appointment completion to guest notification do?

    Informs guests that an appointment has been completed.

  • When is the appointment completion to guest notification sent?

    Sent when appointment status is changed to Complete.

  • What communication methods can you configure for the appointment completion to guest notification?

    You can configure an email and a text template.

The table below describes the macros available in the appointment completion (to guest) notification. Use these macros to customize or personalize the appointment completion to guest notification. For example, the [CenterName] macro gets replaced with the actual center’s name.

Macro

Description

[TreatmentList]

 List of services scheduled for the appointment

[ServiceTherapistList]

 List of therapists scheduled to perform the services in the appointment; also shows the service name

[ServiceTherapistTimeList]

Scheduled time for the service and the service name; includes the therapist’s name

[CenterPhone]

Primary phone number of the center where the appointment was booked

[CenterPhone2]

Secondary phone number of the center where the appointment was booked

[CenterAddlData1]

Additional center information provided in the Additional Text field in the guest's base center Settings > Invoice > Receipts.

[CenterState]

State in which the center is located

[CenterName]

Name of the center where the appointment was booked

[AppDate]

Date of the appointment

[Duration]

Duration of the appointment

[ConfirmLink]

Link the guest has to click to confirm the appointment

[FirstName]

Guest's first name

[StartTime]

Start time of the appointment

[CenterAddress]

Address of the center where the appointment was booked

[OrgName]

Name of the center’s organization where the appointment was booked

[AppCost]

Sum of all costs in the appointment (services, products)

[Visits]

Number of past visits of the guest.

[DownloadLink]

Link to download the Customer Mobile Application (if enabled by the organization) via Play Store or App Store.

[CenterZip]

Zipcode of the center where the appointment was booked

[CenterCity]

City of the center where the appointment was booked

[LastName]

Guest's last  name

[CenterCountry]

Country where the center is located

[DayOfAppointment]

Day on which the appointment is scheduled

[EndTime]

End time of the appointment

[Name]

Guest's first and last name

[InvoiceComments]

Any notes or information about the invoice that you want to share with your guests

[ConfirmText]

Link the guest has to click to confirm the appointment

[CenterE-mail]

Email address of the guest's base center

[MailUnsubscribeLink]

Link to unsubscribe from transactional emails

[GuestDataLink]

Link to the guest data form that your guests can use to specify their personal information

[FirstServiceFormLink]

Link to all service data forms related to all services in an appointment group. This macro triggers a single link using which the guest can access all forms.

[ServiceDataLink]

Link to the service data form (v1, v2, or v3) that your guests can use to specify any additional data related to a service. For example, to effectively administer a hair spa service, you may need to know the guest’s hair type, or for a customized facial, you would want to know and store the guest’s skin type.

Note

Starting June 17, 2025, the [ServiceCustomDataLinks] macro is no longer supported in notifications. If your business uses the [ServiceCustomDataLinks] macro, it will return the same output as [ServiceDataLink].

[VideoURl]

Businesses that have service-specific videos for say, pre- and post-care instructions, would like guests to watch videos related to before/after treatment. In such cases, they can use this macro. The macros get replaced with the Video ID entered in the service-catalog tab.

[Gender]

Gender of the guest

[TimeZoneCenter]

Time zone of the center where the appointment was booked

[GuestReferralCode]

Guest code of referrer

[TreatmentList]

 List of services scheduled for the appointment

[ServiceTherapistList]

 List of therapists scheduled to perform the services in the appointment; also shows the service name

[RescheduleLink]

Link the guest has to click to reschedule the appointment

[CancellationLink]

Link the guest has to click to cancel the appointment

[ServiceTherapistTimeList]

Scheduled time for the service and the service name; includes the therapist’s name

[CenterPhone]

The primary phone number of the center where the appointment was booked

[CenterPhone2]

The secondary phone number of the center where the appointment was booked

[CenterAddlData1]

Additional center information provided in the Additional Text field in the guest's base center Settings > Invoice > Receipts

[CenterState]

State in which the center is located

[CenterName]

Name of the center where the appointment was booked

[AppDate]

Date of the appointment

[Duration]

Duration of the appointment

[ConfirmLink]

Link the guest has to click to confirm the appointment

[FirstName]

Guest's first name

[StartTime]

Start time of the appointment

[CenterAddress]

Address of the center where the appointment was booked

[OrgName]

Name of the center’s organization where the appointment was booked.

[AppCost]

Sum of all costs in the appointment (services, products)

[Visits]

Number of past visits of the guest.

[DownloadLink]

Link to download the Customer Mobile Application (if enabled by the organization) via Play Store or App Store.

[CenterZip]

Zipcode of the center where the appointment was booked

[CenterCity]

City of the center where the appointment was booked

[LastName]

Guest's last  name

[CenterCountry]

Country where the center is located

[DayOfAppointment]

Day on which the appointment is scheduled

[EndTime]

End time of the appointment.

[Name]

Guest's first and last name

[InvoiceComments]

Any notes or information about the invoice that you want to share with your guests

[ConfirmText]

Link the guest has to click to confirm the appointment

[CenterE-mail]

Email address of the guest's base center

[MailUnsubscribeLink]

Link to unsubscribe from transactional emails. Once unsubscribed, no transaction-related email will be sent (including appointment-related emails).

[ServiceCustomDataLinks]

Link to the custom data form that your guests can use to specify any information essential for services that require careful administration. This data can be a prerequisite for a service. For instance, to effectively administer a hair spa service, you can create custom fields to record the guest name, age, hair density, scalp type, hair texture, preferred oil, among other choices.

[GuestDataLink]

Link to the guest data form that your guests can use to specify their personal information

[ServiceDataLink]

Links to service V1 forms

[FirstServiceFormLink]

Link to all service data forms related to all services in an appointment group. This macro triggers a single link using which the guest can access all forms.

[VideoURl]

Businesses that have service-specific videos for say, pre- and post-care instructions, would like guests to watch videos related to before/after treatment. In such cases, they can use this macro. The macros get replaced with the Video ID entered in the service-catalog tab.

[Gender]

Gender of the guest

[GoogleCalendarLink]

Link to add the appointment to Google calendar

[GCalStartTime]

Start time of the appointment on  Google Calendar

[GCalEndTime]

End time of the appointment on  Google Calendar

[EmailVirtualAppointmentLink]

Link for the virtual meeting

[SMSVirtualAppointmentLink]

Link for the virtual meeting

[TimeZoneCenter]

Time zone of the center where the appointment was booked

[WhatsAppNumberLink]

Link to initiate WhatsApp communication using the provided or configured contact number

[CancellationKeyword]

Macro for cancellation of the appointment

[GuestReferralCode]

Guest code of referrer

[ServiceNameVideoLinkList]

Links to vitual meetings for all services in the appointment

[WhatsAppConsent]

Consent to receive WhatsApp communication

[ServiceAddlData1]

Macro for displaying additional service information. Displays data entered in the Additional Data 1 field while configuring Services.

[ServiceAddlData2]

Macro for displaying additional service information. Displays data entered in the Additional Data 2 field while configuring Services.

[PrecareInstructions]

Preconfigured pre care instructions that are associated to the service. Enable pre and post care instructions at the Organization level to access this macro for email/text notifications.

[PostcareInstructions]

Preconfigured post care instructions that are associated to the service. Enable pre and post care instructions at the Organization level to access this macro for email/text notifications.

[GeneralInstructions]

Preconfigured instructions associated to the service