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Onboard to Zenoti Payments

Get started with Adyen onboarding

Zenoti Payments integrates with Adyen to offer secure and seamless payment processing for your business. This guide walks you through the onboarding steps. Once completed, you will be able to:

  • Create a merchant account through KYC/KYB verification.

  • Link multiple centers operating under the same legal entity.

  • Add and verify bank accounts to enable seamless payouts.

  • Configure payment settings for each center, including accepted payment methods, statement descriptors, and bank account mapping.

The diagram below illustrates the merchant payment account structures you can configure based on your business setup.

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Key terms

  • Merchant Account: A specialized business account that allows organizations to accept and process electronic payments. It links the business with payment processors and financial institutions.

  • Payout: The process of transferring settled funds from your merchant account to a linked business bank account.

  • Payout Bank Account: The designated bank account that receives payout transfers.

  • KYC (Know Your Customer) or KYB (Know Your Business): Regulatory verification process required to establish a merchant account and confirm business identity.

  • Statement descriptor: The name or description that appears on a customer’s credit or debit card statement after a transaction. It should be easily recognizable to prevent confusion or potential chargebacks.

  • Payout descriptor: The label that appears on the business’s bank statement when funds are transferred from Adyen. It helps identify the source of the payout.

  • Decision Makers:

    • Controller: Responsible for major business decisions.

    • Owner: Holds 25% or more ownership.

    • Signatory: Authorized to sign official documents.

    • Director: Specific to certain countries (For example: India – Director Identification Number).

Overview of the onboarding process

The onboarding process involves two key components:

  1. KYC or KYB Verification – Establishes the merchant account, which acts as the business's identity for secure payment processing.

  2. Center Configuration – Allows businesses to customize payment preferences or settings per center, including accepted payment methods, statement and payout descriptors, and risk rules.

How it works?

  1. Complete KYC or KYB verification.

  2. Link multiple centers under one merchant account.

  3. Configure payout bank accounts.

  4. Customize payment preferences per center.

Prerequisites

Ensure the following before starting the onboarding:

  • A legally registered business entity with valid documentation.

  • Information about business owners and decision makers.

  • Bank account details for receiving payouts.

  • Verified address and contact details for each center.

Access requirement: You must have permission to configure payment options. Zenoti enables this by default for Manager and Owner roles due to the sensitivity of the data involved.

Managing multiple centers: Center Managers can link centers they have access to.

Steps for business onboarding

To onboard a business, follow the below steps:

  1. Navigate to Configuration, from either the center or organization level.

  2. Select Payments.

  3. On the Payments page, click Payment processor onboarding under Process payments.

  4. Select Zenoti Payments as the Payment Processor.

  5. Click Start setup.

    Adyen_Onboarding_02.png

  6. Provide Company details.

    1. Enter your company’s legal information.

    2. Verify the Email Id and click Continue.

    Note

    The Registration ID varies based on the specific country. See country specific requirements.

    Adyen_Onboarding_03.png
    Adyen_Onboarding_04.png

    Note: Ensure the registered address matches official documents.

  7. Select centers.

    1. Select and link all centers that belong to the same legal entity as provided in the earlier Company details page.

      Note: Center addresses are fetched from existing Zenoti records (users can review and edit by clicking Add/Edit address). Any incomplete address must be completed before you click Continue.

      Adyen_Onboarding_05.png
      Adyen_Onboarding_06.png

      Note

      Centers already linked to another legal entity must be delinked before associating them with a new entity.

    2. Review and accept Zenoti's Terms and conditions and Rate configurations.

      Adyen_Onboarding_07.png
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      Note: The rates you see here will be applied to all your transactions.

  8. Add Decision Makers.

    1. Click Add a decision maker.

      Adyen_Onboarding_09.png

    2. Provide the required details of individuals responsible for the business and click Save.

      Adyen_Onboarding_10.png

      Note:

      • You can add, edit or delete decision makers.

      • One decision maker can hold multiple roles. The requirement differs based on the country or region.

      Adyen_Onboarding_11.png

  9. Review PCI DSS Questionnaire.

    Payment Card Industry Data Security Standard (PCI DSS) Self-Assessment Questionnaire allows businesses to self-assess their compliance with PCI DSS requirements, typically used by those who handle card data but are not subject to a formal PCI audit.

    Note

    This is a compliance-related requirement from the payment gateway. However, most of it is managed by Zenoti on your behalf.

    Adyen_Onboarding_12.png

    • Verify or select the Signatory’s name from the Accepted by drop-down and click Accept & Continue. The signatory must be one of the individuals you added in the previous steps.

      Adyen_Onboarding_13.png

  10. Review Adyen's Service agreement.

    Adyen_Onboarding_14.png

    • Verify or select the Signatory’s name from the Accepted by drop-down and click Accept & Continue. You can choose only from the signatories you added in the previous steps.

      Adyen_Onboarding_15.png

  11. Add a Bank account.

    1. To receive your payouts, add bank account details.

    2. Click + Add a bank account.

      Adyen_Onboarding_16.png

      Note

      • Bank account country: Must match the country of the registered business entity.

      • Account holder name: Pre-filled with the company name, as payouts can only be made to accounts belonging to the merchant account’s legal entity.

      • Provide your bank account details, such as the account number and ACH routing number.

      • Supporting document (upload required): This can be a cancelled cheque, bank statement, or a deposit slip.

      • If your business has multiple bank accounts, you can add all of them here. These accounts can later be linked to specific centers to manage payouts accordingly.

    3. Fill in the required details and click Save.

      Adyen_Onboarding_17.png

      You can Edit, Delete or add another bank account.

      Adyen_Onboarding_18.png

  12. Center configurations.

    1. Verify and update Store details (Phone number, Payout descriptor, Statement descriptor) and click Save & Continue.

      Adyen_Onboarding_19.png

    2. Select the centers for Bank account mapping and click Save & Continue.

      Adyen_Onboarding_20.png

    3. Review or update Payment methods and click Save.

      Adyen_Onboarding_21.png
      Adyen_Onboarding_22.png

      Note

      By default, all Payment methods are enabled. You can disable the ones you do not want to accept. Do note that if you disable a payment method, the Front Desk Operator and Guests will not be able to process payments using that method.

      Adyen_Onboarding_23.png

  13. Click Continue.

    Adyen_Onboarding_24.png

Impacts and considerations

Handing KYC verification failures:

  • If verification fails, tooltips will provide reasons and required corrective actions.

  • Payment processing is restricted until KYC is cleared.

  • Users must monitor their email for any failure notifications and take corrective actions accordingly.

In this section: