Memberships Waived Collections report (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
After guests have a bad experience at your spa, one of the retention strategies is to waive off the upcoming collection.
Business owners and accountants can use this report to view the amount of revenue that the business waived off during a date range.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Memberships Waived Collection report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column description
Column | Description |
Sale center | Center in which the membership was sold |
Sale center code | Unique code of the center where the membership was sold |
Guest name | Guest who purchased the membership |
Membership name | Membership that was waived |
Membership status | Status of the membership |
Recurrence status | Recurrence status of the membership |
Start date | Start date of the membership |
End date | End date of the membership |
Invoice Num. | Invoice on which the membership was sold |
Amount waived | Upcoming collection amount that was waived |
Waived date | Date on which the charge was waived |
Service credits awarded | Service credits were awarded after the waiver |