HyperConnect
The HyperConnect Docs category offers a rich collection of articles, including step-by-step guides, best practices, and troubleshooting tips. Designed for all user levels, it provides clear, actionable information to help you maximize HyperConnect’s features and achieve your goals.
Getting Started with HyperConnect
Get an overview of HyperConnect and learn the basics to start using it effectively.
Overview of HyperConnect: Learn what HyperConnect is and its core features.
Tour HyperConnect: Take a guided walkthrough of HyperConnect's interface and capabilities.
Enable Permissions for HyperConnect: Understand how to set up necessary permissions for seamless use.
HyperConnect Configurations
Customize your HyperConnect settings to suit your business needs and streamline your operations.
Configure General Settings: Set up overarching configurations for your HyperConnect platform.
Configure User Settings: Customize user-specific preferences and permissions for your team.
Configure Guest Tags: Organize and manage guest tagging for better data categorization.
Manage Saved Responses: Learn how to create, edit, and organize predefined responses for quick and efficient communication.
Manage Voice Call Settings: Fine-tune your voice call configurations for smooth communication.
Configure Message Settings: Adjust your messaging preferences for efficient communication.
Messaging
Enhance your communication capabilities and manage guest interactions effectively.
Messaging: Discover tools and features for effective messaging within HyperConnect.
Manage SMS Broadcasts: Learn how to send targeted SMS messages for appointment reminders, center hours changes, and provider unavailability, and track their delivery status.
Call Management
Set up and manage voice communication tools for effective customer engagement.
Calling: Learn the basics of making and managing calls through HyperConnect.
Configure Physical Phone Device: Set up physical phone devices for seamless voice communications.
Call transfer using Extensions: Learn to transfer calls internally, track call history, and monitor usage with HyperConnect’s extensions feature.
Manage and Analyze Call Logs: Track, filter, and export call data in HyperConnect to monitor interactions, analyze trends, and improve customer engagement.
Summarize Guest Profiles on HyperConnect
Summarize Guest Profiles on HyperConnect : Get a quick, organized view of guest history, preferences, and key details. Access insights, suggestions, and alerts to enhance engagement and service.
SmartBot
Unlock the full potential of SmartBot to automate and optimize your business operations.
Introduction to SmartBot: Understand the fundamentals of SmartBot and how it works.
How to Use SmartBot Inbox: Learn to manage SmartBot interactions through the inbox efficiently.
How Does SmartBot Agent Handover Feature Work?: Discover how to transition interactions from SmartBot to live agents seamlessly.
How to Create, Edit, and Publish FAQs in SmartBot: Build and maintain a knowledge base to improve customer self-service.
Recover Guests Through Abandoned Booking Alert: Re-engage guests who abandon bookings and drive conversions.
How Does Quickbook Feature Work?: Explore how to streamline booking processes using the Quickbook feature.
Collect Deposit for Services on SmartBot: Learn to manage deposit collection for your services with SmartBot.
Manage Social Reviews
Manage Google Reviews with HyperConnect: Streamline review monitoring, respond effectively, and gain valuable guest insights for improved engagement and brand reputation.
Manage Facebook Reviews with HyperConnect: Easily monitor, respond to, and manage Facebook reviews directly through HyperConnect.
Troubleshooting
Troubleshooting Physical Phone Device Issues and Configuration: Diagnose and resolve problems related to phone devices and configurations.