Text Usage report (v1)

Center managers can use this report to view the center credits used to send transactional messages to guests.

Transactional messages are sent for the templates that are active for the center under the Email/Texts tab at the organization level.

Column	Description
GUEST CODE	Unique code that identifies the guest
GUEST NAME	Guest name
TEMPLATE	Template used by the notification
MESSAGE	Text message sent to the guest
STATUS	Status of the message
REASON	Reason if the message is pending or in error state
SENT ON	Date and time when the message was sent
SENT TO	Mobile number to which the message was sent Note If this number does not match the mobile number on the guest's profile, then you will see this number in red.
GUEST MOBILE	Mobile number on the guest's profile Note If this number does not match the mobile number on the guest's profile, then you will see this number in red.
CREDITS CONSUMED	Credits used to deliver the message to the guest Note A message can have macros added. The character count is calculated after the macros are expanded when the message is delivered to the guest. Messages with more than 160 alphanumeric characters consume two or more text (SMS) credits. Messages with one or more Unicode characters consume one text credit for every 70 characters.

Certain columns are excluded from the exported report for security reasons, safeguarding sensitive information while still providing essential data.

In this section:

Search results