Troubleshoot Physical Phone Device Issues and Configuration
If you're experiencing issues with your physical phone device, such as poor call quality, dropped connections, or problems receiving calls, follow these steps to troubleshoot and potentially resolve the issue:
Common problems:
Phones ring once before disconnecting
Phones display sync issues
Phones have a red flashing light
Troubleshooting steps:
In any of the above cases, follow the below steps
Unplug the base station from both the power supply and the Ethernet cable.
Wait for 30 seconds.
Reconnect the base station to the power supply and then to the Ethernet cable.
If the issue persists, follow these steps:
On the handset, press the OK button.
Select Status and click on Base.
Go to IPv4 and enter the IP address in a browser.
Enter the username and password. For a new device, the default username is ‘admin’ and the password is ‘admin’.
Navigate to Settings > Upgrade.
Click Reboot.
After rebooting, check if the phones are now connected and functioning correctly.
If your handset displays Unregistered, what should you do?
Follow the instructions in the Register the handset video to register the device.
If you need to associate a different employee with the physical device, what should you do?
You can change the employee associated with the phone device in the HyperConnect interface.
Navigate to Settings > Voice > Physical phone > Device-user association to update your preferences.