Price scaling
Employee service pricing lets businesses to set dynamic prices for services depending on the service provider's skill level and experience. It allows you to determine how employee commissions are calculated. You can use the price scaling setting to pay more when senior employees perform services or when providers perform services in specific rooms. Price scaling also applies to the related add-on services.
There are two options for employee service pricing:
Percentage override: This option allows you to set a percentage by which the employee's commission rate is multiplied. For example, you could set a 10% percentage override for senior employees, they would earn 10% more commission than other employees.
Absolute amount: This option allows you to set a fixed amount that is added to the employee's commission rate. For example, you could set an absolute amount of $100 for a senior provider, they would earn an extra $100 in commission for each service performed by them.
Note
Price scaling does not apply to packages
Example: Standard price for nail gel polish is $15. Beth, the nail artist, has price scaling enabled. If she performs the service, the scaled price is $20.
Scenario 1: Direct service booked: If a guest books nail gel polish directly with Beth, they must pay the scaled price of $20.
Scenario 2: Service booked as a part of a package: If gel polish is part of a complete nail package, guests booking the same service via the package will have to pay the standard price of $15. They will pay this amount even if Beth performs the service.
Enable employee price scaling depending on if a senior employee is performing the service or if the service is performed in specific rooms.
When senior employees perform services
You may want to charge different rates for the same service when senior or more experienced employees perform the service. Service add-ons have customized prices for each provider. These custom prices are applicable across all interfaces where add-ons are listed, including Webstore, CMA, ZMA, and POS.
Example: You normally charge $100 for a haircut. If a senior employee (or employees holding senior-level jobs such as Senior Hair Stylist) performs the same service, you can charge a higher amount. You can define this higher amount as an absolute amount ($130) or as a percentage (30%). When you choose to define this higher service amount as a percentage it is called the Price scaling factor.
Required roles: Any role with access to the Administrator mode.
Required permissions: None
At the organization level, click the Configuration icon.
Search for and select the Employee service pricing setting from the Employee section.
Select the relevant option.
Click Save.
Note
The employee service pricing setting may be grayed out or disabled if even one employee/job profile in your organization has percentage override or absolute pricing configured in the employee profile or job profile. To switch between these options, you must first delete provider-specific pricing for all employees.
When providers perform the service in specific rooms
You may charge a higher price for services you provide in some rooms using the price scaling option.
Example: If the service price is $50 and the price scaling factor is 10%, then Zenoti charges the client 10% extra ($55). When a guest books this room, Zenoti automatically charges $55 considering the price scaling factor.
Required roles: Any role with access to the Administrator mode.
Required permissions: None
At the center level, click the Configurations icon.
Search for and select the Rooms setting from the Employee section.
Select a room or create a room.
Go to the Services tab.
In the Price scaling factor column, define a percentage of service price you want to increase for this room.