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What's New in August 2022

Highlights

Important

Your Zenoti account will be upgraded with August 2022 features and enhancements between 24th August- 31st August.

Improved security for business payments

Eliminate fraud with two-factor authentication when adding bank accounts for B2B payments.

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Flexibility in cross-center settlements

Choose from different liability types for easy cross-center settlements.

Provide a free class experience

Attract potential students by letting members invite family and friends for a free class.

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Design and builds forms easily

With the new form builder, you can:

  • Save and reuse forms on laptops, tablets, and phones

  • Draw free-hand, add comments, edit colors and fonts, and view forms full screen using the improved annotation pad.

  • Upload multiple files

  • Log, audit, and export additional information to Excel

Salon

Front-desk
  • If you don't use Appointment Book, hide the Appointments tab for a cleaner guest profile.

  • If you use a payment solution such as ADP Wisely, you can restrict the collection of tips via cash in Point of Sale to avoid double payouts.

  • To better manage end-of-day operations for locations with multiple registers, register closure is restricted when there are open invoices with no associated payments.

  • On busy days, make booking easier by removing double-booking slots and slots that are outside therapist hours.

Admin
  • The Zenoti Admin page comes with:

    • New icons for easy navigation

    • Improved look and feel

    • Modern dashboards

  • To reconnect with guests, activate and send emails to addresses that are marked inactive by Zenoti.

Analytics
  • View all your Analytics Express dashboards in one place.

Consumer mobile application
  • Provide a better center search experience with location access and a new search bar along with a list of previously selected centers.

  • Your guests can choose the first available therapist or therapist from their last appointment while making a booking using Quick Book.

Employee
  • Calculate your employee payroll based on:

    • Hourly pay

    • Commission and base rate

    • Maximum of commission or base rate

If applicable, you can also use overtime calculations.

Gift cards
  • View gift card liabilities based on sale date for better accounting.

Inventory
  • Track fraudulent audits and adjust stock instantly to account for any damages, vendor frauds, free samples or expired stock.

  • Customize the size of labels for barcode printing.

Marketing
  • Get details of guests in a target segment via email.

Memberships
  • A new parameter in the response code of the guest membership webhook allows for easy identification of the guest.

Notifications
  • Restrict the second appointment reminder for a smooth guest experience.

Packages
  • Waive off other fee for guests during subsequent package redemptions.

  • A new parameter in the response code of the guest package webhook allows for easy identification of the guest.

Payments
  • Businesses that have not implemented financial lock can now recalculate royalty fees before initiating the transactions for royalty fees collection or cross-center redemption.

  • Find out if an AVS downgrade fee has been applied to transactions.

  • You will now receive email notifications for all business payments.

  • Validate a guest's address and view more information about saved cards.

Queue
  • Avoid wait time confusion for guests by setting up queue wait times based on provider schedules.

  • Understand your queue operations better by capturing reasons for guests walking out or not showing up for a service.

  • Help your guests check in on time with a second wait time reminder.

  • Let your providers pick guests at the top of the queue instead of searching for guests auto-assigned to them.

  • When a manager is unavailable, allow front-desk staff to edit employee schedules to avoid disruption in daily operations.

  • Identify the providers your walk-in guests selected and pay appropriate commissions.

Reports
  • Group and summarize data in the Campaigns v2 report.

Webstore
  • Mandate collection of key customer data during booking to offer customized services to guests.

  • Help guests understand your services better by displaying descriptions for add-on services.

  • Your guests can change therapists while rescheduling an appointment from webstore.

  • Allow guests to skip therapist selection for services such as sauna where therapists might not be required.

  • Streamline your center’s schedule by allowing only same-day appointments on webstore.

Zenoti Mobile
  • To save time, capture feedback from guests in the Appointment Book on Zenoti Mobile V2.

  • Facilitate a smoother booking experience by customizing the order in which therapists appear.

  • Easily identify guests on loyalty programs to provide a tailored experience.

  • The guest profile on Zenoti Mobile V2 comes with a refreshed and modern look and a seamless interface to help you view and manage all guest details in one place.

Spa

Front-desk
  • If you don't use Appointment Book, hide the Appointments tab for a cleaner guest profile.

  • If you use a payment solution such as ADP Wisely, you can restrict the collection of tips via cash in Point of Sale to avoid double payouts.

  • To better manage end-of-day operations for locations with multiple registers, register closure is restricted when there are open invoices with no associated payments.

  • On busy days, make booking easier by removing double-booking slots and slots that are outside therapist hours.

Admin
  • The Zenoti Admin page comes with:

    • New icons for easy navigation

    • Improved look and feel

    • Modern dashboards

  • To reconnect with guests, activate and send emails to addresses that are marked inactive by Zenoti.

Analytics
  • View all your Analytics Express dashboards in one place.

Consumer mobile application
  • Provide a better center search experience with location access and a new search bar along with a list of previously selected centers.

  • Your guests can choose the first available therapist or therapist from their last appointment while making a booking using Quick Book.

Employee
  • Calculate your employee payroll based on:

    • Hourly pay

    • Commission and base rate

    • Maximum of commission or base rate

If applicable, you can also use overtime calculations.

Gift cards
  • View gift card liabilities based on sale date for better accounting.

Inventory
  • Track fraudulent audits and adjust stock instantly to account for any damages, vendor frauds, free samples or expired stock.

Marketing
  • Get details of guests in a target segment via email.

Memberships
  • Declutter Point of Sale by excluding inapplicable memberships whose credits are no longer valid.

  • Front-desk staff can learn the status of transferred credits in the guest's profile.

  • A new parameter in the response code of the guest membership webhook allows for easy identification of the guest.

Notifications
  • Restrict the second appointment reminder for a smooth guest experience.

Packages
  • Waive off other fee for guests during subsequent package redemptions.

  • A new parameter in the response code of the guest package webhook allows for easy identification of the guest.

Payments
  • Businesses that have not implemented financial lock can now recalculate royalty fees before initiating the transactions for royalty fees collection or cross-center redemption.

  • Find out if an AVS downgrade fee has been applied to transactions.

  • You will now receive email notifications for all business payments.

  • Validate a guest's address and view more information about saved cards.

Reports
  • Group and summarize data in the Campaigns v2 report.

Webstore
  • Mandate collection of key customer data during booking to offer customized services to guests.

  • Help guests understand your services better by displaying descriptions for add-on services.

  • Your guests can change therapists while rescheduling an appointment from webstore.

  • Allow guests to skip therapist selection for services such as sauna where therapists might not be required.

  • Streamline your center’s schedule by allowing only same-day appointments on webstore.

Zenoti Mobile
  • To save time, capture feedback from guests in the Appointment Book on Zenoti Mobile V2.

  • Facilitate a smoother booking experience by customizing the order in which therapists appear.

  • Easily identify guests on loyalty programs to provide a tailored experience.

  • The guest profile on Zenoti Mobile V2 comes with a refreshed and modern look and a seamless interface to help you view and manage all guest details in one place.

MedSpa

Front-desk
  • If you don't use Appointment Book, hide the Appointments tab for a cleaner guest profile.

  • If you use a payment solution such as ADP Wisely, you can restrict the collection of tips via cash in Point of Sale to avoid double payouts.

  • To better manage end-of-day operations for locations with multiple registers, register closure is restricted when there are open invoices with no associated payments.

  • On busy days, make booking easier by removing double-booking slots and slots that are outside therapist hours.

Admin
  • The Zenoti Admin page comes with:

    • New icons for easy navigation

    • Improved look and feel

    • Modern dashboards

  • To reconnect with guests, activate and send emails to addresses that are marked inactive by Zenoti.

Analytics
  • View all your Analytics Express dashboards in one place.

Consumer mobile application
  • Provide a better center search experience with location access and a new search bar along with a list of previously selected centers.

  • Your guests can choose the first available therapist or therapist from their last appointment while making a booking using Quick Book.

Employee
  • Calculate your employee payroll based on:

    • Hourly pay

    • Commission and base rate

    • Maximum of commission or base rate

If applicable, you can also use overtime calculations.

Gift cards
  • View gift card liabilities based on sale date for better accounting.

Inventory
  • Track fraudulent audits and adjust stock instantly to account for any damages, vendor frauds, free samples or expired stock.

Marketing
  • Get details of guests in a target segment via email.

Memberships
  • A new parameter in the response code of the guest membership webhook allows for easy identification of the guest.

Notifications
  • Restrict the second appointment reminder for a smooth guest experience.

Packages
  • Waive off other fee for guests during subsequent package redemptions.

  • A new parameter in the response code of the guest package webhook allows for easy identification of the guest.

Payments
  • Businesses that have not implemented financial lock can now recalculate royalty fees before initiating the transactions for royalty fees collection or cross-center redemption.

  • Find out if an AVS downgrade fee has been applied to transactions.

  • You will now receive email notifications for all business payments.

  • Validate a guest's address and view more information about saved cards.

Reports
  • Group and summarize data in the Campaigns v2 report.

Webstore
  • Mandate collection of key customer data during booking to offer customized services to guests.

  • Help guests understand your services better by displaying descriptions for add-on services.

  • Your guests can change therapists while rescheduling an appointment from webstore.

  • Allow guests to skip therapist selection for services such as sauna where therapists might not be required.

  • Streamline your center’s schedule by allowing only same-day appointments on webstore.

Zenoti Mobile
  • To save time, capture feedback from guests in the Appointment Book on Zenoti Mobile V2.

  • Facilitate a smoother booking experience by customizing the order in which therapists appear.

  • Easily identify guests on loyalty programs to provide a tailored experience.

  • The guest profile on Zenoti Mobile V2 comes with a refreshed and modern look and a seamless interface to help you view and manage all guest details in one place.

Fitness

Front-desk
  • Automate door and locker access for members.

  • Businesses can mandate signed student waiver forms to reduce liabilities.

  • The fitness home page, roster view, and settings page get a new look and feel.

  • Studio managers can schedule multiple events in a workshop.

  • You can apply discounts on workshops.

  • If you don't use Appointment Book, hide the Appointments tab for a cleaner guest profile.

  • If you use a payment solution such as ADP Wisely, you can restrict the collection of tips via cash in Point of Sale to avoid double payouts.

  • To better manage end-of-day operations for locations with multiple registers, register closure is restricted when there are open invoices with no associated payments.

  • On busy days, make booking easier by removing double-booking slots and slots that are outside therapist hours.

Admin
  • The Zenoti Admin page comes with:

    • New icons for easy navigation

    • Improved look and feel

    • Modern dashboards

  • To reconnect with guests, activate and send emails to addresses that are marked inactive by Zenoti.

Analytics
  • View all your Analytics Express dashboards in one place.

Consumer mobile application
  • Provide a better center search experience with location access and a new search bar along with a list of previously selected centers.

  • Your guests can choose the first available therapist or therapist from their last appointment while making a booking using Quick Book.

Employee
  • Calculate your employee payroll based on:

    • Hourly pay

    • Commission and base rate

    • Maximum of commission or base rate

If applicable, you can also use overtime calculations.

Gift cards
  • View gift card liabilities based on sale date for better accounting.

Inventory
  • Track fraudulent audits and adjust stock instantly to account for any damages, vendor frauds, free samples or expired stock.

Kiosk
  • Track center visits for members using the kiosk.

Marketing
  • Get details of guests in a target segment via email.

Memberships
  • Increase your studio's revenue by charging members a new recurring annual fee allowing your guests to enjoy full membership benefits.

  • Studio owners can override the freeze period and increments in memberships.

  • A new parameter in the response code of the guest membership webhook allows for easy identification of the guest.

Notifications
  • Restrict the second appointment reminder for a smooth guest experience.

Packages
  • Waive off other fee for guests during subsequent package redemptions.

  • A new parameter in the response code of the guest package webhook allows for easy identification of the guest.

Payments
  • Businesses that have not implemented financial lock can now recalculate royalty fees before initiating the transactions for royalty fees collection or cross-center redemption.

  • Find out if an AVS downgrade fee has been applied to transactions.

  • You will now receive email notifications for all business payments.

  • Validate a guest's address and view more information about saved cards.

Reports
  • Group and summarize data in the Campaigns v2 report.

Webstore
  • Mandate collection of key customer data during booking to offer customized services to guests.

  • Help guests understand your services better by displaying descriptions for add-on services.

  • Your guests can change therapists while rescheduling an appointment from webstore.

  • Allow guests to skip therapist selection for services such as sauna where therapists might not be required.

  • Streamline your center’s schedule by allowing only same-day appointments on webstore.

Zenoti Mobile
  • Upload a guest's profile picture on Zenoti Mobile to easily validate a student's identity during check-in.

  • To save time, capture feedback from guests in the Appointment Book on Zenoti Mobile V2.

  • Facilitate a smoother booking experience by customizing the order in which therapists appear.

  • Easily identify guests on loyalty programs to provide a tailored experience.

  • The guest profile on Zenoti Mobile V2 comes with a refreshed and modern look and a seamless interface to help you view and manage all guest details in one place.

API change log – August 2022

  • API endpoint: {apiurl}/v1/reports/sales/accrual_basis/flat_file

  • Scenario: App group Id of the appointment is required for generating a link to the invoice page.

  • Earlier behavior: App group id was not present and only the invoice id was present.

  • New behavior: With this release, along with the invoice id, the app group id will also be sent.

  • API documentation link: NA

  • API endpoint: {apirul} /v1/guest/{guest_id}/gift_cards

  • Scenario: Fetch gift cards in the Claim Gift Cards API as per the new filters.

  • Earlier behavior: NA

  • New behavior: With this release, the API will fetch gift card info as per the new filters.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/employees/{employee_id}/blockouttimes

  • Scenario: Making created_by_id mandatory for API key authentication.

  • Earlier behavior: Earlier, created_by_id was not mandatory.

  • New behavior: With this release, created_by_id is made mandatory for API key authentication.

  • API documentation link: API Documentation

  • API endpoint: {apiurl}/api/Organizations/FormsMetadata/8B233444-A9B4-4991-8CBF28E70B101561

  • Scenario: Added security demands to API and returning parameter status to true in response in case of successful submission of forms metadata.

  • Earlier behavior: No security demands were present, and the status was set to false even if the metadata is saved successfully.

  • New behavior: Added security demands to API and returning parameter status to true in response in case of successful submission of forms metadata.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/forms/F2BBBE92-214B-4C0D-9EA4-E53F6A6A0D92/logs?owner_id={owner_id}&center_id={center_id}&log_type=1

  • Scenario: Added six new parameters in the response object GetCustomFormLogsResponse.

    • field_name

    • field_type

    • field_label

    • ip_address

    • user_agent

    • zenoti_employee_email

  • Earlier behavior: Earlier, the parameters were not present in the response object.

  • New behavior: With this release, we are adding six new parameters to the response object – GetCustomFormLogsResponse

  • API documentation link: NA

  • API endpoint: {apiurl}/api/employees/{employee_id}

  • Scenario: The following parameters are added to the response:

    • is_educator: If the employee is an educator, it returns true.

    • invoice_item_id: Unique identifier of the service in the invoice.

    • quantity: Service quantity

    • is_feedback_filled: Guest feedback status bool.

    • is_product_consumption_updated: Product consumption status bool.

    • are_custom_fields_filled: Custom fields status bool.

    • are_package_targets_required: Package targets required bool.

    • are_package_targets_filled: Package targets filled status bool.

    • is_prescription_signed: Prescription signed status bool.

    • is_educator_rating_filled: Educator rating status bool.

  • Earlier behavior: These parameters were not present in the response earlier.

  • New behavior:These parameters are added that show the pending actions on an appointment block.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/guests/{guest_id}/forms/send

  • Scenario: To send the guest’s custom form email to the user.

  • Earlier behavior: NA

  • New behavior: With this release, the guest’s custom form email is sent to the user.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/guests/{guest_id}/appointments/past?page=1&size=5&status=5

  • Scenario: The following details are added to the guest profile appointment response:

    • Specific therapist flag

    • Therapist details

  • Earlier behavior: The guest profile appointment response did not contain the therapist’s details.

  • New behavior: With this release, we are adding the parameter therapist_specific_type.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/guests/{guest_id}/products

  • Scenario: New parameters in guest products API.

    • balance_quantity

    • refund_invoice

  • Earlier behavior: The guest products API did not contain the required balance quantity to refund the item.

  • New behavior: The two new parameters are added.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/reports/gift_cards/flat_file

  • Scenario: Added the following parameters in the Gift Card API response when filtered by date:

    • sale_start_date

    • sale_end_date

  • Earlier behavior: Active gift cards cannot be filtered with the sale date as no parameters are available.

  • New behavior: With this release, Gift Cards that are active can be filtered with the sale date.

  • API documentation link: NA

  • API endpoint: {apiurl}/v1/guests/{guest_id}/gift_cards

  • Scenario: The following parameters are added to the Guest Gift Cards List API:

    • Name

    • Occasion

    • Recipient

    • item_info

    • can_redeem_at_other_center

  • Earlier behavior: The gift card information was missing.

  • New behavior: With this release, the Guest Gift Cards List API will contain the parameters (above), that provide information about the guest and gift card redemption.

  • API documentation link: NA

  • API endpoint: {apiurl}/api/employee/therapists

  • Scenario: The following parameters are added to the response

    • sort order

    • schedule order

    • booking value order

  • Earlier behavior: Earlier, the ZMA Appointment Book did not have the therapist order and schedule in the API response.

  • New behavior: With this release, the ZMA Appointment Book API response will honor the provider order, which includes the sort order, schedule order, and booking value order.

  • API documentation link: NA