Membership reports
Memberships Payment report
The Memberships Payment reports let you view various membership-related payment information.
At the center level, go to the Reports tab. The Reports Dashboard page appears.
Click Try the new version of Reports. The Reports Dashboard for Reports v2 appears.
Find and click Memberships Payment. The Memberships Payment report appears.
Filters
Filter | Description |
---|---|
Date Type | Select whether you want to filter the report by due date or collection date. |
Centers | Select which centers you want to include in the report. |
Dates | Select the date range (duration) for which you want to see the report. |
Membership Category | Select the membership categories that you want to include in the report. |
Recurrence Status | Select the recurrence statuses that you want to include in the report. |
Collection Status | Select the collection statuses that you want to include in the report. |
Column descriptions
Column name | Description |
---|---|
Sale Center | The center at which the membership was sold. |
Invoice No | The invoice on which the payment was collected. |
Membership Code | The membership's identification code. |
Membership Name | The name of the membership. |
Guest Name | The guest who purchased the membership. |
Sale Date | The date on which the membership was sold. |
Due Date | The date on which the payment was due. |
Collection Date | The date on which the payment was collected. |
Sales (Exc. Tax) | The sale amount, excluding taxes. |
Sales(Inc. Tax) | The sale amount, including taxes. |
Amount Collected | The amount collected on this invoice. |
Due | The balance amount due on this membership. |
Next Attempt Date | If the current payment failed, the next date on which the payment will be attempted. |
Recurrence Cycle # | The installment number of the payment. For instance, if it is the third installment, this column will show 3. |
Recurrence Status | The status of the recurring payment instruction. |
Collection Status | The status of this collection. |
Default Payment Type | The default payment type. |
Payment Type | The payment type used for this payment. |
Memberships Status v1 reports
The Membership Status reports let you create various membership-related reports.
At the center level, click the Reports icon.
On the Reports page, search for and select the Membership status report.
To create the report you want, use the filter options on the page.
Click Refresh.
On the Memberships Report page, you can create the following types of reports:
Report type | Description |
---|---|
About to Expire | Shows all the guests whose memberships will expire in the selected period. |
Membership Summary | Gives a count of the memberships in the following categories:
|
Active | Shows all the guests with active memberships along with their membership details. |
Frozen | Shows all the guests with frozen memberships along with their membership details. |
Cancelled | Shows all the guests with cancelled memberships along with their membership details. |
Expired | Shows all the guests with expired memberships along with their membership details. |
Suspended | Shows all the guests with suspended memberships along with their membership details. |
Recurring Memberships reports
The Recurring Memberships Details and Recurring Memberships Summary reports show the details of the number of recurring memberships for which collections have been made successfully in a given time period.
To view this report, perform the following steps:
Make sure you have selected the center for which you want to run the report.
On the Main menu, click the Reports tab.
On the Reports Dashboard, click Finance > Collections (from the filter).
From the list of reports, click Collections - Recurring Memberships (Detail). The report opens in a new tab.
Make your selections in the Filter Criteria and click Refresh. The report opens.
To export the report, on the top right side of the report, click the Excel or .CSV icons.
Filters
Criteria | Options | Description |
---|---|---|
Category | List of all Membership Categories | Select All Categories to view collections of all memberships. |
Time Period | Today, Last 7 days, Last 14 days, 1 Month, 2 Months, 3 Months, 6 Months, Custom | Based on your requirement, from the drop-down list, select either today, last 7 or 14 days, 1, 2, 3, or 6 months. You can alternatively choose Custom from the list and specify custom dates. For custom dates, you can view data for a maximum date range of 6 months at a time. Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August. |
Column descriptions
Column | Description |
Invoice No | The number of the invoice |
Invoice Date | The date the invoice was generated |
Membership Code | The code associated with a membership |
Guest Name | The name of the guest |
Membership Name | The name of the membership |
Due Date | The date on which the membership payment was due |
Tried On | The date on which the collection of the fee was tried |
Attempts | The number of attempts made to collect the fee |
Payment Collected | The amount collected |
Remarks | Whether the attempt was successful or not |
Credit Balances report
Open the Liability – Memberships report.
For the center for which you want to view the credit balances, in the Opening Balance column, click the hyperlinked value.
The Credit Balances report opens.
Column definitions
Column Name | Definition |
Membership Name | The name by which the membership is identified. |
Code | The membership’s identification code. |
Invoice No. | The invoice on which the membership was sold. The invoice is generated at the time of the sale. |
Receipt No. | The receipt number on which the membership was sold. The receipt is generated when the payment is received. |
Guest | The name of the guest who purchased the membership |
Guest Code | The guest’s identification code. |
Purchase Price | The price at which the guest purchased the membership. |
Actual Price | The actual price of the membership. |
Credit Amount | The amount credited, if any, to the guest on each payment of the membership. |
Service Credit Recognition | The SCR value for the membership. |
Purchase Date | The date on which the guest purchased the membership. |
Expiration Date | The date on which the membership expires. |
Cancelled Date | If canceled, the date on which the membership was terminated. |
Service Credit Amount Balance | The balance service credit amount remaining on the membership. |
Product Credit Amount Balance | The balance product credit amount remaining on the membership. |
Any Credit Amount Balance | Any balance credit amount remaining on the membership. |
Credit Balance | The total amount of Service Credit Amount Balance, Product Credit Amount Balance, and Any Credit Amount Balance |
Service Credit Balance | The amount given for service benefits. |
Balance Price | The remaining amount that is apportioned for the benefits |
MT Type | Recurring or non-recurring |
Next Collection Date | For recurring memberships, the date on which the next collection is due. |
Recurrence Status | The status of the collection. |
Cycles | Count of the number of cycles for which the membership has been recurring. |
Status | The status of the membership. |
Stop Collection From | The date on which to stop recurring collections |
Redeem Post Expiry | Indicates whether the guest can redeem credits after the membership is canceled. |
Grace Date | The date until when the guest can redeem credits after the membership is terminated. |
Member Price | The price at which the membership is available to members. |
Balance Quantity | Benefits remaining in the membership |
Recurring Payment Amount | The amount collected at each recurrence. |
User Membership ID | The guest’s membership id. |
Liability - Memberships report
The Liability – Membership report helps you keep track of the liability balance (by value, price, and service credits) after the sale, redemption, and expiry of memberships across your centers. You can use this report to:
View your membership liability by value, price, or service credits.
View opening balance, closing balance, and sales.
View credit redemptions, service redemptions, and details of cancellations and expirations as applicable (based on filters you use).
Follow these steps to run the report:
Ensure that you have selected the center for which you want to run the report. Note: If you have a role in any other centers, you will be able to view these other centers too.
On the Main menu, click the Reports tab.
On the Reports Dashboard, click Finance > Accounting (from the filter).
On the Reports screen, from the reports list, click Liability – Memberships.
Click Refresh to see the report. To export the report, click the Excel or .CSV icons.
Filters
Criteria | Options | Description |
---|---|---|
Liability Type | By Value By Price By Service Credit | Based on your requirement, select Value, Price, or Service Credit. The columns you see in the report vary slightly depending on your choice of filter. |
Select a Time Period | 1 Month 2 Months 3 Months 6 Months Custom | NoteBased on your requirement, from the drop-down list, select either 1, 2, 3, or 6 months. You can alternatively choose Custom from the list and specify custom dates. For custom dates, you can view data for a maximum date range of 6 months at a time. Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August. |
Column descriptions
The columns you view change based on the filter criteria you use.
Column | Description |
Center | NoteName of the center at which the membership was sold : You can view this column for all the filters (by Value, by Price, and by Service Credit). |
Opening Balance | Liability carried over from previous period, this value is the liability balance at the start of report period. Click the opening balance to drill down to view the Memberships – Credit Balance report that shows Opening (liability) Balance details for the start date of the date range you specify. : You can view this column when you use any filter (by Value, by Price, and by Service Credit). |
Sales | NoteLiability that is generated from the sale of the membership. For example: If a membership is sold for $400 with five benefits of $100 each. The liability value will be $400. This example takes the liability as the cost of the membership. If you have set up liabilities to take the value of the services, then the center’s liability in this example will be $500. : You can view this column when you use any filter (by Value, by Price, and by Service Credit). |
Credit Redemptions | NoteTotal value of service redemptions that the center has accounted for, in the date range you specify. In other words, this is the total value of service credits that guests have redeemed (paid for and availed services) during the date range you specify. : Redemptions are shown in the center where customers bought the memberships. Zenoti considers both, open and closed invoices to get the total value of service redemptions. : You can view this column for the filters by Price and by Service Credit only. |
Service Redemptions | NoteLiability value that is redeemed during the report period. : Redemptions are shown in the center where customers bought the memberships. Zenoti considers both, open and closed invoices to get the total value of service redemptions. : You can view this column for the filters by Price and by Service Credit only. |
Service Credit Conversions | Liability value of credits that were converted to dollar amounts. |
Revenue from Lost Credit Amount | Value of credits that were not redeemed. These credits are no longer available to the guest. |
Cancellations | NoteValue of cancellations of memberships in the date range you specify. Once the grace period ends, the center is not liable for cancellations. These credits are no longer available to the guest. : You can view this column for the filters by Price and by Service Credit only. |
Expired Amount | NoteThe total revenue from unused benefits of expired recurring and non-recurring memberships in the date range you specify. Once the grace period ends, the center is not liable for cancellations. These credits are no longer available to the guest. : You can view this column for the filters by Price and by Service Credit only. |
Closing Balance | NoteThe closing balance or liability of packages that the center has on the last date in the date range you specify. This is calculated as the sum of the opening balance and sales, minus the sum of redemptions, conversions, lost credits, cancellations, and expired amounts. : You can view this column for any filter (by Value, by Price, and by Service Credit).Closing Balance = Opening Balance (plus)+ Sales - (minus) Redemptions -(minus) Expired amount |
Cost Adjustment | Cost Adjustment is the difference between Service Credit Equivalent Amount (Sales column) and membership price. For example, if membership price is 100 and Service Credit Equivalent Amount is 125, then Cost Adjustment will be 25. NoteThis column is only visible for organizations that have Hybrid model of memberships. |
Memberships Benefits Details report
Owners can use this report to view details of membership benefits accrued, redeemed, expired, and the remaining balance.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Membership benefits details report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column description
Column | Description |
---|---|
Center name | Name of the center in which the membership was sold. |
Invoice number | Invoice on which the membership was sold. |
Membership code | Unique identifier of the membership sold. |
Membership name | Name of the membership that was sold. |
Membership category | Category to which the membership belongs. |
Guest name | Name of the guest who purchased the membership. |
Sale date | The date on which the membership was sold. |
Start date | Start date of the membership. |
Membership expiry date | The date on which the membership expired or is set to expire. |
Membership expiry date (with grace period) | Last day of the grace period, on which the membership expired or is set to expire. |
Membership termination date | The date the membership was terminated or is set to be terminated. |
Benefit type | Type of the membership benefit. |
Benefit name | Name of the membership benefit. |
Total quantity | Accrued quantity of membership benefits. |
Total benefit value | The total value of membership benefits. |
Redeemed quantity | Quantity of membership benefits redeemed. |
Redeemed value | Value of the redeemed membership. Initially Recognised Revenue, Monthly Recognised Revenue, and Service Credit Revenue settings do not impact the calculation of this value. |
Balance quantity | The remaining membership benefits after the redeemed, refunded, and expired quantities are deducted from the accrued quantity. |
Benefit expiry date | The date on which the membership benefits are set to expire. |
Transferred quantity | Quantity of membership benefits transferred from one guest to another one. |
Recurrence cycle # | Sequence number (of the recurrence cycle) of the membership's recurring collected payment. |
Membership status | Status of the membership. |
Recurrence status | Current recurrence status of the membership. |