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Membership reports

Memberships Payment report

The Memberships Payment reports let you view various membership-related payment information.

  1. At the center level, go to the Reports tab. The Reports Dashboard page appears.

  2. Click Try the new version of Reports. The Reports Dashboard for Reports v2 appears.

  3. Find and click Memberships Payment. The Memberships Payment report appears.

Filters

Filter

Description

Date Type

Select whether you want to filter the report by due date or collection date.

Centers

Select which centers you want to include in the report.

Dates

Select the date range (duration) for which you want to see the report.

Membership Category

Select the membership categories that you want to include in the report.

Recurrence Status

Select the recurrence statuses that you want to include in the report.

Collection Status

Select the collection statuses that you want to include in the report.

Column descriptions

Column name

Description

Sale Center

The center at which the membership was sold.

Invoice No

The invoice on which the payment was collected.

Membership Code

The membership's identification code.

Membership Name

The name of the membership.

Guest Name

The guest who purchased the membership.

Sale Date

The date on which the membership was sold.

Due Date

The date on which the payment was due.

Collection Date

The date on which the payment was collected.

Sales (Exc. Tax)

The sale amount, excluding taxes.

Sales(Inc. Tax)

The sale amount, including taxes.

Amount Collected

The amount collected on this invoice.

Due

The balance amount due on this membership.

Next Attempt Date

If the current payment failed, the next date on which the payment will be attempted.

Recurrence Cycle #

The installment number of the payment. For instance, if it is the third installment, this column will show 3.

Recurrence Status

The status of the recurring payment instruction.

Collection Status

The status of this collection.

Default Payment Type

The default payment type.

Payment Type

The payment type used for this payment.

Memberships Status v1 reports

The Membership Status reports let you create various membership-related reports.

  1. At the center level, click the Reports icon.

  2. On the Reports page, search for and select the Membership status report.

  3. To create the report you want, use the filter options on the page.

  4. Click Refresh.

On the Memberships Report page, you can create the following types of reports:

Report type

Description

About to Expire

Shows all the guests whose memberships will expire in the selected period.

Membership Summary

Gives a count of the memberships in the following categories:

  • Active non-recurring

  • Active recurrences

  • Cancelled recurrences

  • Frozen recurrences

  • Expired recurrences

  • Upgraded/downgraded recurrences

  • Suspended recurring

  • Frozen recurring

Active

Shows all the guests with active memberships along with their membership details.

Frozen

Shows all the guests with frozen memberships along with their membership details.

Cancelled

Shows all the guests with cancelled memberships along with their membership details.

Expired

Shows all the guests with expired memberships along with their membership details.

Suspended

Shows all the guests with suspended memberships along with their membership details.

Recurring Memberships reports

The Recurring Memberships Details and Recurring Memberships Summary reports show the details of the number of recurring memberships for which collections have been made successfully in a given time period.

To view this report, perform the following steps:

  1. Make sure you have selected the center for which you want to run the report.

  2. On the Main menu, click the Reports tab.

  3. On the Reports Dashboard, click Finance > Collections (from the filter).

  4. From the list of reports, click Collections - Recurring Memberships (Detail). The report opens in a new tab.

  5. Make your selections in the Filter Criteria and click Refresh. The report opens.

  6. To export the report, on the top right side of the report, click the Excel or .CSV icons.

Filters

Criteria

Options

Description

Category

List of all Membership Categories

Select All Categories to view collections of all memberships.

Time Period

Today, Last 7 days, Last 14 days, 1 Month, 2 Months, 3 Months, 6 Months, Custom

Based on your requirement, from the drop-down list, select either today, last 7 or 14 days, 1, 2, 3, or 6 months. You can alternatively choose Custom from the list and specify custom dates. For custom dates, you can view data for a maximum date range of 6 months at a time. Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.

Column descriptions

Column

Description

Invoice No

The number of the invoice

Invoice Date

The date the invoice was generated

Membership Code

The code associated with a membership

Guest Name

The name of the guest

Membership Name

The name of the membership

Due Date

The date on which the membership payment was due

Tried On

The date on which the collection of the fee was tried

Attempts

The number of attempts made to collect the fee

Payment Collected

The amount collected

Remarks

Whether the attempt was successful or not

Credit Balances report

  1. Open the Liability – Memberships report.

  2. For the center for which you want to view the credit balances, in the Opening Balance column, click the hyperlinked value.

    The Credit Balances report opens.

Column definitions

Column Name

Definition

Membership Name

The name by which the membership is identified.

Code

The membership’s identification code.

Invoice No.

The invoice on which the membership was sold. The invoice is generated at the time of the sale.

Receipt No.

The receipt number on which the membership was sold. The receipt is generated when the payment is received.

Guest

The name of the guest who purchased the membership

Guest Code

The guest’s identification code.

Purchase Price

The price at which the guest purchased the membership.

Actual Price

The actual price of the membership.

Credit Amount

The amount credited, if any, to the guest on each payment of the membership.

Service Credit Recognition

The SCR value for the membership.

Purchase Date

The date on which the guest purchased the membership.

Expiration Date

The date on which the membership expires.

Cancelled Date

If canceled, the date on which the membership was terminated.

Service Credit Amount Balance

The balance service credit amount remaining on the membership.

Product Credit Amount Balance

The balance product credit amount remaining on the membership.

Any Credit Amount Balance

Any balance credit amount remaining on the membership.

Credit Balance

The total amount of Service Credit Amount Balance, Product Credit Amount Balance, and Any Credit Amount Balance

Service Credit Balance

The amount given for service benefits.

Balance Price

The remaining amount that is apportioned for the benefits

MT Type

Recurring or non-recurring

Next Collection Date

For recurring memberships, the date on which the next collection is due.

Recurrence Status

The status of the collection.

Cycles

Count of the number of cycles for which the membership has been recurring.

Status

The status of the membership.

Stop Collection From

The date on which to stop recurring collections

Redeem Post Expiry

Indicates whether the guest can redeem credits after the membership is canceled.

Grace Date

The date until when the guest can redeem credits after the membership is terminated.

Member Price

The price at which the membership is available to members.

Balance Quantity

Benefits remaining in the membership

Recurring Payment Amount

The amount collected at each recurrence.

User Membership ID

The guest’s membership id.

Liability - Memberships report

The Liability – Membership report helps you keep track of the liability balance (by value, price, and service credits) after the sale, redemption, and expiry of memberships across your centers. You can use this report to:

  • View your membership liability by value, price, or service credits.

  • View opening balance, closing balance, and sales.

  • View credit redemptions, service redemptions, and details of cancellations and expirations as applicable (based on filters you use).

Follow these steps to run the report:

  1. Ensure that you have selected the center for which you want to run the report. Note: If you have a role in any other centers, you will be able to view these other centers too.

  2. On the Main menu, click the Reports tab.

  3. On the Reports Dashboard, click Finance > Accounting (from the filter).

  4. On the Reports screen, from the reports list, click Liability – Memberships.

  5. Click Refresh to see the report. To export the report, click the Excel or .CSV icons.

Filters

Criteria

Options

Description

Liability Type

By Value By Price By Service Credit

Based on your requirement, select Value, Price, or Service Credit. The columns you see in the report vary slightly depending on your choice of filter.

Select a Time Period

1 Month 2 Months 3 Months 6 Months Custom

Note

Based on your requirement, from the drop-down list, select either 1, 2, 3, or 6 months. You can alternatively choose Custom from the list and specify custom dates. For custom dates, you can view data for a maximum date range of 6 months at a time. Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.

Column descriptions

The columns you view change based on the filter criteria you use.

Column

Description

Center

Note

Name of the center at which the membership was sold : You can view this column for all the filters (by Value, by Price, and by Service Credit).

Opening Balance

Liability carried over from previous period, this value is the liability balance at the start of report period. Click the opening balance to drill down to view the Memberships – Credit Balance report that shows Opening (liability) Balance details for the start date of the date range you specify. : You can view this column when you use any filter (by Value, by Price, and by Service Credit).

Sales

Note

Liability that is generated from the sale of the membership. For example: If a membership is sold for $400 with five benefits of $100 each. The liability value will be $400. This example takes the liability as the cost of the membership. If you have set up liabilities to take the value of the services, then the center’s liability in this example will be $500. : You can view this column when you use any filter (by Value, by Price, and by Service Credit).

Credit Redemptions

Note

Total value of service redemptions that the center has accounted for, in the date range you specify. In other words, this is the total value of service credits that guests have redeemed (paid for and availed services) during the date range you specify. : Redemptions are shown in the center where customers bought the memberships. Zenoti considers both, open and closed invoices to get the total value of service redemptions. : You can view this column for the filters by Price and by Service Credit only.

Service Redemptions

Note

Liability value that is redeemed during the report period. : Redemptions are shown in the center where customers bought the memberships. Zenoti considers both, open and closed invoices to get the total value of service redemptions. : You can view this column for the filters by Price and by Service Credit only.

Service Credit Conversions

Liability value of credits that were converted to dollar amounts.

Revenue from Lost Credit Amount

Value of credits that were not redeemed. These credits are no longer available to the guest.

Cancellations

Note

Value of cancellations of memberships in the date range you specify. Once the grace period ends, the center is not liable for cancellations. These credits are no longer available to the guest. : You can view this column for the filters by Price and by Service Credit only.

Expired Amount

Note

The total revenue from unused benefits of expired recurring and non-recurring memberships in the date range you specify. Once the grace period ends, the center is not liable for cancellations. These credits are no longer available to the guest. : You can view this column for the filters by Price and by Service Credit only.

Closing Balance

Note

The closing balance or liability of packages that the center has on the last date in the date range you specify. This is calculated as the sum of the opening balance and sales, minus the sum of redemptions, conversions, lost credits, cancellations, and expired amounts. : You can view this column for any filter (by Value, by Price, and by Service Credit).Closing Balance = Opening Balance (plus)+ Sales - (minus) Redemptions -(minus) Expired amount

Cost Adjustment

Cost Adjustment is the difference between Service Credit Equivalent Amount (Sales column) and membership price. For example, if membership price is 100 and Service Credit Equivalent Amount is 125, then Cost Adjustment will be 25.

Note

This column is only visible for organizations that have Hybrid model of memberships.

Memberships Benefits Details report

Owners can use this report to view details of membership benefits accrued, redeemed, expired, and the remaining balance.

  1. At the organization or center level, click the Reports icon.

  2. On the Reports page, search for and select the Membership benefits details report.

  3. If the report has many columns, scroll horizontally to the right or left to view all columns.

  4. To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.

  5. Click Refresh.

    If you generate the report for over a year, click the Email button.

Column description

Column

Description

Center name

Name of the center in which the membership was sold.

Invoice number

Invoice on which the membership was sold.

Membership code

Unique identifier of the membership sold.

Membership name

Name of the membership that was sold.

Membership category

Category to which the membership belongs.

Guest name

Name of the guest who purchased the membership.

Sale date

The date on which the membership was sold.

Start date

Start date of the membership.

Membership expiry date

The date on which the membership expired or is set to expire.

Membership expiry date (with grace period)

Last day of the grace period, on which the membership expired or is set to expire.

Membership termination date

The date the membership was terminated or is set to be terminated.

Benefit type

Type of the membership benefit.

Benefit name

Name of the membership benefit.

Total quantity

Accrued quantity of membership benefits.

Total benefit value

The total value of membership benefits.

Redeemed quantity

Quantity of membership benefits redeemed.

Redeemed value

Value of the redeemed membership.

Initially Recognised Revenue, Monthly Recognised Revenue, and Service Credit Revenue settings do not impact the calculation of this value.

Balance quantity

The remaining membership benefits after the redeemed, refunded, and expired quantities are deducted from the accrued quantity.

Benefit expiry date

The date on which the membership benefits are set to expire.

Transferred quantity

Quantity of membership benefits transferred from one guest to another one.

Recurrence cycle #

Sequence number (of the recurrence cycle) of the membership's recurring collected payment.

Membership status

Status of the membership.

Recurrence status

Current recurrence status of the membership.