View today's summary
Tip
View register summary
Front-desk staff can use this report to get a summary of sales, collections, tips, and register closure information of a center for the day. To view register summary for any other day, select the date from the date picker at the top of the screen.
In Appointment book, click the Reports icon.
Click Summary.
Sales
Sale is the list price of an item without tax and discount.
Net amount = List price - Discount - Tax
Zenoti considers membership, package, gift card, prepaid card, loyalty points, and cashback as liabilities.
In this section, you can view details of all the sales made on open and closed invoices for the day or during the date range.
Column description
Item | Revenue |
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Service | Revenue: Net amount received from all services performed NoteIf No Show or Canceled fees are set up, these amounts are displayed under service sales. Refund: The amount paid back to the guest for services. |
Product | Revenue: Net amount received from all products sold Refund: The amount paid back to the guest for products. |
Membership | Revenue: Net amount received from all memberships sold or billed Refund: The amount paid back to the guest for memberships. |
Package | Revenue: Net amount received from packages sold or billed Refund: The amount paid back to the guest for packages. |
Gift card | Revenue: Net amount received from gift cards sold or billed Refund: The amount paid back to the guest for gift cards. |
Prepaid card | Revenue: Net amount received from prepaid cards sold or billed Refund: The amount paid back to the guest for services. |
Item | Points to consider |
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Redemptions (this center) Amount redeemed from liability sold in the center |
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Redemptions (others) Amount redeemed from liability sold in other centers |
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Total Sales Total amount received from sales of all items Total Sales = Sum of price of all items sold - Discount - Tax | |
Taxes Total tax liability on invoices with sale date as today or the start date of the report |
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Total To Collect Total amount of sales done after deducting discounts, refunds, and tax Total to Collect = Sum of price of all items sold - Discounts - Redemption (including tax) - Tax | This value matches with the total collections only if all the invoices are fully collected. Tips are excluded in this column but shown separately. This is because tips are not part of sales, collections, or business revenue. |
Tips Total amount collected using cash, card, check, or custom payment towards tips | |
SSG Total amount collected using cash, card, check, or custom payment towards staff gratuity | |
Cashback Total additional amount charged to guests’ cards,but returned to the guests in cash for tips payment |
Collections
Collection is the sale amount (including discounts and taxes) received from guests on open and closed invoices using a payment method or by redeeming a liability.
In this section, you can view collections details for the day or during a date range.
Column | Description |
Cash | Total amount collected in cash after deducting cash refunds and tips that were paid in cash |
Credit Card | Total amount collected using cards after deducting card refunds and tips that were paid using cards |
Cheque or Check | Total amount collected in check after deducting refunds and tips that were paid over a check |
Custom | Total amount collected using custom payments after deducting refunds and tips paid using custom payments You can only see the amount collected using custom payments that are marked as Monetary-Financials. |
Total Collected | Total amount collected using non-monetary (sold without tax) and monetary payment types Non-monetary payment types considered: Gift card, Prepaid card, and Membership credits Monetary payment types: Cash, check, credit card, and custom payments |
Collections (outside time period) | Total amount collected on invoices where the sale date is either before or after the day or date range |
Collections (from past for time period) | Total amount collected on invoices with today's sale date, but payments (full or partial) were made in advance |
Collections (other center) | Total amount collected by another center for invoices created at the center |
Outstanding Balance | Total amount that is yet to be collected for the sales on the day or during the date range |
Current Outstanding Balance | Total outstanding amount that you are yet to collect for the sales made on the day or during the date range |
Tips | Total amount collected using cash, card, cheque or check, or custom payments towards tips on the day or during the date range |
Support Staff Gratuity (SSG) | Total amount collected using cash, card, cheque or check, or custom payments towards SSG on the day or during the date range |
Cashback | Total additional amount charged to guests’ cards and returned to guests in cash for tips payment on the day or during the date range |
Discounts
In this section, you can view details of the amount offered as a discount or redemption as part of a campaign, membership, package, or manual discount.
Column | Description |
Discounts | Total discount given on items sold
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Tips and gratuity
In this section, you can view details of the tips and staff gratuity (SSG) collected using cash, card, check, and custom payments for the day or during a date range.
Column | Description |
Cash | Total tip amount collected in cash |
Credit Card | Total tip amount collected using cards |
Cheque or Check | Total tip amount collected in check |
Custom | Total tip amount collected using custom payments (both monetary and non-monetary) |
Total Tips | Total tip amount collected using all payment methods |
Support staff gratuity Details | Total SSG amount collected using cash, card, check, or custom payments (monetary and non-monetary) |
Cashback Details | Total additional amount charged to guests’ cards and returned to guests in cash for tips payment Note that cashback is for businesses that don’t record tips in Zenoti.
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Cross-center redemption
In this section, you can view details of the amount that you must collect from other centers and pay to other centers for the day or during a date range.
To Collect: For liabilities that were redeemed at the center but purchased at other centers; it's indicated by a positive number in the report.
To Pay: For liabilities that were purchased at the center but redeemed at other centers; it's indicated by a negative number in the report.
Net : The balance amount in the register after collection and payment of cross-center redemptions.
Net = To Collect - To Pay
Column | To Collect (for liabilities purchased at other centers) | To Pay (for liabilities purchased at current center) |
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Membership Credits Total value of membership credits consumed on the day | Total amount that the current center must collect for memberships credits redeemed at current center | Total amount that the center must pay for memberships credits redeemed at other centers |
Membership Services Total value of membership services consumed on the day | Total amount that the current center must collect for memberships services redeemed at the center | Total amount that the center must pay for memberships services redeemed at other centers |
Packages Total value of package benefits consumed on the day | Total amount that the current center must collect for packages redeemed at the center | Total amount that the center must pay for packages redeemed at other centers |
Gift Cards Total value of gift card benefits consumed on the day | Total amount that the current center must collect for gift cards redeemed at the center | Total amount that the center must pay for gift cards redeemed at other centers |
Prepaid Cards Total value of prepaid card benefits consumed on the day | Total amount that the current center must collect for prepaid cards redeemed at the center | Total amount that the center must pay for prepaid cards redeemed at other centers |
Loyalty Points Total value of benefits consumed in loyalty programs on the day | Total amount that the current center must collect for loyalty points redeemed at the center | Total amount that the center must pay for loyalty points redeemed at other centers |
Total Total value of all benefits on the day | Total amount that the current center must collect for memberships, packages, gift cards, prepaid cards, and loyalty points redeemed at the center | Total amount that the center must pay for memberships, packages, gift cards, prepaid cards, and loyalty points redeemed at other centers |
Register closure
In this section, you can view details of collections, opening balance, and closing balance in the center during a date range.
Column | Description |
Opening Balance (Cash) | Cash available in the register at the start of the date |
Cash | Total amount collected in cash after deducting tips |
Card | Total amount collected using cards after deducting tips |
Cheque or Check | Total amount collected in check |
Deposit (Cash) | Total cash deposited in the bank |
Closing Balance (Cash) | Cash available in the register at the end of the day |
Outstanding Balance | Amount that is yet to be collected from today's sales |
View daily financial summary
Sales
In this section, you can view the sale details for the day or during a date range.
Sale amount = List Price - Discounts
Important
Taxes are not considered in sales
Only closed invoices are considered unless Zenoti is configured to consider even open invoices
Payments made using cash, card, check, and custom payments are only considered
The sale date for services and classes is the date when the service is performed or the class is conducted, respectively. For all other items, the sale date is the date on which the item was added to the invoice.
The value within brackets indicates the sold quantity of an item.
Column description
Column | Description | Reconcile with other reports |
Services | Total sales amount collected from services on the day or during a date range Services performed as part of a membership, or package redemption are also added to the number of services performed on the day, but the sales amount realized through them is zero. | In the Sales - Services report, tally this number with the Sale Value column. |
Products | Total sales amount collected for products on the day or during a date range Products that are part of package redemptions are also added to the number of products sold, but the sales amount realized through them is zero. | In the Sales - Product report, tally this number with the Sale Value column. |
Memberships | Total sales amount collected for memberships on the day or during a date range Revenue is not realized on the immediate purchase of a membership. It is only realized if the membership was redeemed on the day or during a date range. | In the Sales - Membership report, tally this number with the Sale Value column. |
Packages | Total sales amount collected for packages on the day or during a date range Revenue is not realized on the immediate purchase of a package. It is only realized if the package was redeemed on the day or during a date range. | In the Sales - Package report, tally this number with the Sale Value column. |
Gift Cards | Total sales amount collected for gift cards on the day or during a date range Revenue is not realized on the immediate purchase of a gift card. It is only realized if the gift card was redeemed on the day or during a date range. | In the Sales - Gift Card report, tally this number with the Sale Value column. |
Pre-paid Cards | Total sales amount collected for prepaid cards on the day or during a date range Revenue is not realized on the immediate purchase of a prepaid card. The revenue is only realized if it is used to pay (redeemed) for a service or product. | In the Sales - Prepaid Card report, tally this number with the Sale Value column. |
Total | Total sales amount realized for all the sales on the day or during a date range Total = Services + Products + Memberships + Packages + Gift Cards + Pre-paid Cards | In the Invoices report, tally this number with the total number of invoices column. |
Products to Service % | Percentage of the sales amount realized from product sales to the percentage of sales amount realized from service sales on the day or during a date range | |
Products to Total % | Percentage of the total sales amount realized from products on the day or during a date range Products to Total % = Products / Total x 100 | |
Average Service Value | Average of the total sales amount realized from services on the day or during a date range Average Service Value = Total / Number of services performed | |
Average Product Value | Average of the total sales amount realized from products on the day or during a date range Average Product Value = Total / Number of products sold | |
Average Invoice Value | Average of the total sales amount realized from all sales on the day or during a date range Average Invoice Value = Total / Invoice count |
Collections
In this section, you can view all the payments received (using cash, card, check, and custom payments) and redemptions made at the center for the day or during a date range.
Note
Collections amount include discounts and tax
Both open and closed invoices are considered
Payments done using cash, card, check, and custom payments are only considered
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Center Collection - For the Day report.
Select the desired filters.
Click Refresh.
Column description
Column | Description | Reconciliation with other reports |
Cash | Total amount collected using cash for the day or during a date range | In the Collections by Invoices report, tally this number with the Cash column. |
Card | Total amount collected using cards for the day or during a date range | In the Collections by Invoices report, tally this number with the Card column. |
Check | Total amount collected using check for the day or during a date range | In the Collections by Invoices report, tally this number with the Check column. |
Custom | Total amount collected using custom payments for the day or during a date range | In the Collections by Invoices report, tally this number with the Custom column. |
Total | Total amount collected using cash, card, check, and custom payments for the day or during a date range | In the Collections by Item Type report, tally this number with the Total amount column. |
Memberships | Total amount redeemed using memberships on the day or during a date range | Filter the Collections by Transactions report by memberships and tally this number with the Redemption column. |
Gift Cards | Total amount redeemed using gift cards on the day or during a date range | Filter the Collections by Transactions report by gift cards and tally this number with the Repayment column. |
Pre-paid Cards | Total amount redeemed using prepaid cards on the day or during a date range | Filter the Collections by Transactions report by prepaid cards and tally this number with the Repayment column. |
Loyalty Points | Total amount redeemed using loyalty points on the day or during a date range | Filter the Collections by Transactions report by loyalty points and tally this number with the Repayment column. |
Register closures
You can use the register closure v1 report to view the date and time of register closure, collections from cash, card, and check, amount deposited in the bank, and opening and closing balance for the day or during a date range.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Register Closure report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
Column description
Column | Description |
Closure time | Date and time when the register was closed today or during the date range In the Register Closure report, tally this column with the Closing Date column. |
Previous closure date | Date on which the register was previously closed before current closure date. |
Cash | Total cash in the register, including cash collection and opening balance for the day or during the date range In the Register Closure report, tally this column with the Cash Collection column. |
Card | Total amount collected on the day from cards In the Register Closure report, tally this column with the Credit Card column in the Register Closure report. |
Check | Total amount collected on the day from checks In the Register Closure report, tally this column with the Checks column. |
Bank Deposit | Total cash deposited in the bank on the day or during the date range In the Register Closure report, tally this column with the Cash Deposits column. |
Opening Balance | Cash available in the register when the center opened for business for today or on the report start date In the Register Closure report, tally this column with the Opening Balance column. |
Closing Balance | Cash available in the register after making the bank deposit when the center was closed today or on the last date of the report The closing balance of the day becomes the opening balance of tomorrow and is available for transactions when the center opens for business the next day. In the Register Closure report, tally this column with the Closing Balance column. |
Add register closure for a past date
If the previous day's register is not closed, businesses have the flexibility to close the register using the Register closure report. Changes made to the register will override existing day closure details.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Register Closure V1 report.
Enter the date or date range as per your requirement.
Select the register from the drop-down list.
Click Refresh.
At the bottom left corner of the reports page, click Add closure.
On the Close Payments page, fill in the cash transaction details for the selected day.
You can also edit the date directly from this page. Add notes for the fields if required.
Click Save.
To close the cash register with the updated details, click Ok.
Edit register closure
You have the option to edit or re-open a previously closed register to correct transaction errors, resolve discrepancies, or update cash totals.
From the register closure V1 report, select the register, date range and click Refresh.
Click Edit against the closure record.
Edit the values as required in the Close Payments pop-up.
Click Save.
Revenue and invoices
In this section, you can view the projected revenue, collections from new and existing members, revenue details (collections and redemptions), and modified and open sales for today or during a date range.
Note
Collections amount includes discounts and excludes tax
Both open and closed invoices are considered
Payments done using cash, card, check, and custom payments are only considered
Revenue from liabilities is realized on the redemption date, not on the sale date
Collections amount includes discounts and excludes tax
Only closed invoices are considered, unless Zenoti is configured to consider even open invoices
Revenue from liabilities is realized on the sale date
Column description
Column | Description |
Projected Monthly Revenue | Projected revenue for the month based on the collections till today or on the report start date |
Total Collected | Total amount (with tax) collected from new and existing guests |
Total Revenue | Total revenue generated from collections and redemptions |
Invoices Modified |
NoteAfter payment is made on old open invoices, it's not necessary for the invoices to be closed only if the invoices were created before today and were open when the payment was made. |
Open Invoice Details |
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Total Manual Discount | Total discount manually added to all invoices today |
Column | Other report | Reconciliation steps |
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Projected Monthly Revenue | Center Revenue |
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Total Collected | Collections section of the Daily Financial Summary report | |
Total Revenue | Center Revenue | |
Invoices Modified | Collections by Invoices |
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Open Invoice Details | Invoices |
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Total Manual Discount | Invoices |
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Guests summary
In this section, you can view the details of the visits by new and existing guests, services availed by them, rebooking details, purchase details, average invoice, service, and sale value by guests, appointment status (such as canceled, no-shows), guest satisfaction, and employee and room utilization for the day or during a date range.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Guest summary report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column description
Column | Description |
Total Guests | Total number of new and existing guests who visited the current center to purchase an item |
Total # Services | Total number of services purchased by new and existing guests NoteA guest can purchase more than one service. There can be a mismatch between the number of guests and the number of services purchased. |
Total Guests that purchased Retail | Total number of guests who purchased only products or products along with other items |
Avg Invoice Sale Value per Guest | Average sale amount from all the closed invoices for the day or during the date range
|
Avg Invoice Sale Value per Retail-only Guest | Average sale amount from all the closed invoices with only product purchases |
Avg Service Sale Value per Guest | Average sale amount from all the closed invoices with at least one service purchase If an invoice has a service and any other item, only the service part of the closed invoice is considered |
Avg Retail Sale Value per Guest | Average sale amount received from all the closed invoices with at least one product If an invoice has a product and any other item, only the product part of the closed invoice is considered |
Appointment Status | Total number of appointments with the following appointment statuses: Cancellation, No Show, Deleted, and Walk-in |
Guests# that gave feedback | Total number of guests who gave feedback |
Guests# with no feedback | Total number of guests who did not give feedback |
Guests# that rated <3 | Total number of guests who gave a rating less than 3 |
Center Utilization (Employee) % | Percentage of employee utilization at the center Center Utilization (Employee) % = Total number of service hours / Total number of hours clocked in x 100 |
Center Utilization (Room) % | Percentage of room utilization at the center Center Utilization (Room) % = Total number of hours they were booked / Total number of hours that rooms are available for booking x 100 |
Column | Other report | Reconciliation steps |
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Total Guests | Sales Reports - Invoices | For visits
For rebooked guest count and percentage
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Total # Services | Appointment Details |
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Avg Invoice Sale Value per Guest | Sales Reports - Invoices |
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Avg Service Sale Value per Guest | Sales - Service |
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Appointment Status | Appointment Details | Validate this column with the Status column of the Appointment Details report. |
Guests# that gave feedback Guests# with no feedback Center Utilization (Employee) % | Guest Feedback | Validate these columns with corresponding columns in the Guest Feedback report. |
Employees summary
In this section, you can view the highest and lowest service revenues, therapists' revenue targets, employee check-ins, checkouts, and no-shows, total tips collected for services, and petty cash details for the day or during a date range.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Employee summary report.
Select the desired filters.
Click Refresh.
Column description
Column | Description |
Therapist Service Revenue | Therapists who generated the highest and lowest service revenues |
Employee Product Revenue | Employees who generated the highest and lowest product revenues |
Therapists vs Targets | If you have set monthly service revenue targets for your therapists, you can view the number of therapists who are on track and off track in meeting the targets. |
Employee Attendance | Attendance of all employees in the current center |
Tips | Total amount collected from guests as service tips |
Petty Cash | Total cash added to the register or spent from the register for petty cash |
Column in employee summary section | Other report | Reconciliation steps |
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Therapist Service Revenue | Therapist Earnings (Day) |
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Therapists vs Targets | Therapist Earnings (Month) |
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Employee Attendance | Employee Attendance |
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Tips | Sales - Invoices |
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Petty Cash | Daily Petty Cash Details |
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Business unit sales summary
In this section, you can view business unit-wise sale amount of all items and service hours from closed invoices for the day or during a date range
Note
This section appears in the daily financial summary only if business units are set up and defined for each item.
Sale amount = List price - (Discounts + Tax)
Payments collected only using cash, card, check, and custom payments are considered
Sale date for services and classes is the day on which the services are performed and classes are conducted, respectively
Sale date for all other items is the day when the invoices are closed
Column description
Column | Description |
Services | Total sale amount collected from selling services of each business unit The sum of service sales for all business units matches with the Services column in the Daily Summary report - Sales section. |
Products | Total sale amount collected from selling products of each business unit The sum of product sales for all business units matches with the Productscolumn in the Daily Summary report - Sales section. |
Memberships | Total sale amount collected from selling memberships of each business unit The sum of membership sales for all business units matches with the Membershipscolumn in the Daily Summary report - Sales section. |
Packages | Total sale amount collected from selling packages of each business unit The sum of package sales for all business units matches with the Packagescolumn in the Daily Summary report - Sales section. |
Gift Cards | Total sale amount collected from selling gift cards of each business unit The sum of gift card sales for all business units matches with the Gift Cardscolumn in the Daily Summary report - Sales section. |
Pre-paid Cards | Total sale amount collected from selling prepaid cards of each business unit The sum of prepaid card sales for all business units matches with the Pre-paid Cardscolumn in the Daily Summary report - Sales section. |
Total | Total sales amount collected from selling all the items for a business unit The sum of all sales for all business units matches with the Totalcolumn in the Daily Summary report - Sales section. |
Service Hours | Total number of hours spent by the therapists rendering the services associated with each business unit |
Item | Sales report | Reconciliation steps |
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Services | Sales - Service |
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Products | Sales - Product | |
Memberships | Sales -Membership | |
Packages | Sales - Package | |
Prepaid Cards | Sales - Pre-paid Card | |
Gift Cards | Sales - Gift Card |
View revenue summary
In Appointment book, right-click on an available slot.
From the context menu, select Today's Summary and click the Revenue Summary tab.
Item | Description |
Service revenue | Revenue from services performed on the current date |
Refunds | Amount refunded for services on the current date. This number is always negative. |
Redemptions | Revenue from services that are paid using a liability (package, membership, gift card, or prepaid card) on the current date |
Product Revenue | Revenue from products sold on the current date |
Refunds | Amount refunded for products on the current date. This number is always negative. |
Redemptions | Revenue from products that are purchased using a liability (package, membership, gift card, and prepaid card) on the current date |
Package Revenue | Initially recognized revenue (IRR) from packages sold on the current date Note that IRR is part of the sale price that is recognized as revenue at the time of sale. |
Package Expiry | Revenue from packages that are expired on the current date You will see this line item only if your business has enabled the Allow balances from expired packages to recognize as revenue setting (Admin > Organizations > Organizations > Settings > Packages). |
Membership Revenue | Revenue from the memberships sold on the current date Membership Revenue = IRR + MRR - IRR is part of the sale price that is recognized as revenue at the time of sale. - MRR is also part of the sale price recognized as revenue at the end of each month, but calculated every day, till the membership is active. NoteYou will see this column if the Allow balances from expired packages to recognize as revenue setting is enabled. |
Class Revenue | Revenue from classes conducted on the current date |
Refunds | Amount refunded for classes on the current date. This number is always negative. |
Redemptions | Revenue from classes that are purchased using a liability (package, membership, gift card, or prepaid card) on the current date |