Skip to main content

Employee Onboarding via myZen App for Same-Day Tips Payout

Overview

The Same-Day Tips Payout program allows you to receive your tips instantly into a Zenoti Wallet, which is a personal checking account linked to a Zenoti Smart Card (secured credit card).

Note

To receive same-day tips, having a Zenoti Wallet is mandatory. You cannot receive same-day tips into external bank accounts.

Steps to onboard via myZen app

  1. Download and install the myZen app:

  2. Log in with your Zenoti credentials.

  3. Apply for a Zenoti Wallet.

    If your employer offers same-day tips payout, you’ll see a prompt on the myZen home page to get a Zenoti Wallet.

    myZen_Tips_01.png

    1. Tap Submit Application.

    2. Add or review the required personal details:

      1. Date of Birth (DOB)

      2. Email and Phone Number

      3. Social Security Number (SSN)

      4. Billing Address

      5. Preferred Shipping Address (if opt for physical card)

    3. Review the information carefully and submit the application.

  4. Appication approval.

    • If Approved immediately:

      myZen_Tips_02.png

      • Your Zenoti Wallet and both physical and virtual Smart Cards will be issued instantly.

      • You can start using your Virtual Card immediately by adding it to Apple Pay or Google Pay, without waiting for the physical card.

      • The physical Smart Card will be shipped via USPS Standard and should arrive within 10 business days (no tracking available).

    • If additional verification is needed:

      myz.png

      • You may be asked to submit a selfie and provide a valid ID document for further verification.

    • If the application is rejected:

      • You will receive a notification from Zenoti Fintech Operations with the next steps.

      • The rejection could be due to incorrect SSN, DOB mismatch, or other issues.

About the Zenoti Smart Card (Secured Credit Card)

  • A secured credit card does not function as a line of credit. Instead, your spending is limited to the funds available in your Zenoti Wallet.

  • The amount you spend will be reserved in your wallet. The remaining usable balance will be displayed as "Funds Available".

  • With Auto Pay functionality, the amount spent is automatically repaid using the reserved funds.

  • This lets you build your credit rating over time without any risk of dues or outstanding balances.

Tips Payout process

Once your Zenoti Wallet is created, your same-day tips will be credited into your Wallet at the business's designated payout times on the same day.

  • If Tips Accumulation is ON:

    • If your Wallet is not created by the program’s start date, any tips earned will be accumulated.

    • Once your Wallet is created, the accumulated tips will be paid in one-go.

  • If Tips Accumulation is OFF:

    • Any tips earned before your Wallet is created will be paid by your employer through payroll or manually outside Zenoti.

Accessing wallet and card details

Once your Zenoti Wallet is active, you can:

  1. Go to myZen > My Money > Wallet.

  2. View your:

    • Checking account details for payroll deposits, bill payments, and more.

    • Smart Card details (both physical and virtual) for transactions.

Impacts and considerations

  • No Wallet = No Same-Day Tips: Same-day tips cannot be paid into external accounts.

  • Application approval timeline: While many applications are approved instantly, some may require additional verification.

In this section: