Book an Amenity
Front desk staff can book amenities directly from the Appointment Book. Use the Category and Amenity filters to view availability across all configured facilities.
To book an amenity for a guest:
Click Appointments from the left navigation to open the Appointment Book, then click the Amenities tab.
Use the Category Filter and Amenity Filter dropdowns to narrow the view to the desired amenity or group of amenities.
Tip
To save your current filter selection, click the Save icon next to the Saved Views dropdown. Retrieve it any time from the Saved Views dropdown. Use the Delete icon to remove a saved view.
Select a time slot in the booking window or click the Booking Wizard icon to open the guided flow.
Select an existing guest or create a new guest profile.
From the Amenity list, choose the amenity. The linked facility is automatically selected.
Select the Date and Start Time based on the facility schedule.
Confirm booking details and proceed to payment. Choose Advance Payment or add the charge to the House Account.
Click Confirm to complete the booking.
After saving, the booking appears in the Appointment Book with the selected date, time, and guest details. You can reschedule, update, or cancel the booking from there.
Book an Amenity for multiple guests
For amenities that support group use, such as a tennis court with capacity for four players, you can add multiple guests to one booking and split the payment among them.
To book for multiple guests:
Select an amenity that supports group capacity, for example, a tennis court with capacity for four players.
Create the booking under one primary guest's name.
On the booking screen, add additional guests.
To exclude a guest from payment, click the Currency icon next to their name.
Select Split Payment to divide the cost equally or adjust each guest's share manually.
Click Confirm to generate individual invoices for each paying guest.
Note
Once the booking is saved, the facility's available capacity decreases based on the Capacity Consumption setting configured for the amenity.
Manage Amenity reservations
Front desk staff can check in guests, update reservation details, reschedule bookings, and add additional guests from the Appointment Book.
To manage an existing reservation:
In the Appointment Book, ensure the Amenities tab is selected.
Click the time slot under the facility where the reservation exists. The reservation details panel opens.
To update the guest's status, for example, to check them in on arrival, update the Status field.
To change the start time, use the Start Time dropdown.
To edit the amenity, facility, start time, or duration, click the Pencil icon to open the Booking Wizard.
To add more guests to the reservation, click Add New Guest, or use the dropdown to add multiple guests.
To move the reservation to another day, click the Date icon at the top of the panel and select a new date.
Book Amenities on Zenoti's Customer Mobile App
Members can book amenities through the Zenoti mobile app (CMA) without contacting the front desk. They can browse availability by category, select variants, apply coupons, and pay online.
Prerequisites for online booking:
Amenities must be enabled for the organization.
The amenity must have Online Booking selected on the Centers tab, and Allow customer to book this amenity selected on the Catalog tab. Both settings must be enabled for the amenity to appear in the app.
The member must be signed in to the organization's app.
To book an amenity on the app:
Scroll to the Amenities section on the home screen, or tap Amenities in the bottom navigation bar.
Select an amenity category to view available amenities.
Select an amenity or a variant, such as a half court or a pool lane, and tap Add.
Select who the booking is for and choose a room.
Note
If the amenity has age criteria and the selected member does not meet the age requirement, the booking cannot proceed.
View availability on the calendar and select a time slot.
Review the booking details, add any instructions, apply a coupon if available, and select a payment method.
Complete payment to confirm the booking.
After confirming, members can view their booking in the Bookings section under Account in the CMA.