Waive a no-show fee
Overview
Front desk staff can waive the no-show fee for a student directly from the class roster. The No Show (Waive Fee) action marks the student as a no-show and voids the no-show fee in a single step. The student's payment shows No Dues, and the registration still counts as a no-show in attendance and reports.
Use this action when a student misses a class, and the fee should not apply. For example:
A student misses a class because of a genuine emergency, such as a medical issue or a transport delay.
A student contacts the front desk after the class and gives a valid reason for the absence.
A student is automatically moved from the waitlist and is unable to make it to the class.
Before you begin
The No Show (Waive Fee) action appears only for roles that have the Waive No Show Fee permission. This permission is disabled by default, and an administrator grants it at the role level under Security. When the permission is not granted, the action does not appear on the roster.
To grant the permission:
At the organization level, go to Security and open Security roles.
Select the role you want to update.
Navigate to Training > Classes.
Enable Waive No Show Fee.
Save the role permissions.
Waive a no-show fee
At the center level, click the Fitness icon and navigate to Roster.
Locate the student in the roster.
For the student, click the three-dot menu.
Select No Show (Waive Fee).
Zenoti marks the student as a no-show, voids the no-show fee invoice, and shows the payment as No Dues.
If a student is already marked as a no show, open the three-dot menu and select No Show (Waive Fee) to waive the fee, as long as the no-show fee invoice is still open.
Considerations
The waiver applies only while the no-show fee invoice is open. If the invoice is already paid and closed, use the standard refund flow instead.
After the waiver, the student's status stays No Show. The registration reports as a no-show with no charge.
The payment status shows No Dues on the roster.