Combo percentage

Combo percentage in ezPulse represents the percentage of service visits that included both service and product purchases. It measures how effectively your team is cross-selling retail products during service visits. 

A higher Combo percentage indicates better synergy between service and retail performance. It shows that guests are more frequently buying recommended products during their service appointments. 

Combo percentage= Combo Visits / Service Visits 

Example: If there were 10 Service Visits in total and 3 of those visits included both service and product items, then

Combo percentage = (3 ÷ 10) × 100 = 30% 

This means 30% of your service visits included at least one product purchase, showing good cross-selling engagement.