Adjust appointment blocks based on actual duration
This article explains how the Automatically move the appointments in the Appointment Book, based on start and complete actions setting works when Queue Mode is enabled. This setting adjusts appointment start and end times based on when the service actually starts and ends, improving appointment book accuracy and service tracking.
Overview
When Queue Mode is enabled, businesses often face discrepancies between scheduled and actual service times. The setting ensures that appointments reflect real-time service events, automatically modifying start and end times to align with staff actions.
Prerequisites
Your organization must have Operate appointment book in Queue mode setting enabled in the appointment settings.
To enable this setting, follow these steps:
Navigate to the center level and click Configuration.
Navigate to Appointments > Appointments and Queue Management > Queue.
Switch on the Automatically move the appointments in the Appointment Book, based on start and complete actions setting.
Click Save.