Set up decline fee for membership payments
You can charge your guests a decline fee when membership payments fail. A payment can fail due to insufficient balance, incorrect card details, and so on. You can enable the charging of a decline fee only at the organization level and then set it up. At the center level, you can override existing decline fee settings and make necessary changes.
Required roles: Any role with access to the Administrator mode
Required permissions: None
Set up a decline fee for your organization
At the organization level, click the Configurations icon.
Search for the Enable charging decline fee setting in the Memberships section.
Enable this setting.
Select the payment methods for which to enable decline fees.
Switch on the toggle to apply decline fees for each payment method. Available payment methods include Online credit card, Online check, and Cash/Custom/Offline credit card/Offline check options.
After enabling decline fees for a payment method, you can further configure how the decline fees are charged to your members. Configure the following settings for each of the enabled payment methods.
Enable the Charge decline fee as a separate invoice setting for each payment method to charge the decline fee in a separate invoice.
Specify a number in the Charge the decline fee after (number of tries) field to set the number of payment attempts after which you want to charge the decline fee.
Specify the number of times the decline fee is charged in the Maximum number of decline fees to be charged field. This ensures that the guest is charged with the decline fee for the specified number of times as set by the business for when payment is attempted but not completed.
Enable the Include decline fee for consecutive invoice failures setting to charge a decline fee for consecutive invoice payment failures.
Switch on the toggle for Include decline fee invoice in dunning option to automatically collect decline fee invoices through the dunning process.
When enabled, the platform adds the decline fee invoice to the recurring membership invoice during dunning, ensuring automatic collection. If disabled, you must manually collect payments for decline fee invoices.
Click Save.
Change the decline fee settings for your center
As a center owner, you can override the organization's decline fee settings and set up decline fees for your center.
At the center level, click the Configurations icon.
Search for the Override organization decline fee setting in the Memberships section.
Enable this setting to modify the decline fee configuration for your center.
Select the payment methods for which to enable decline fees.
Switch on the toggle to apply decline fees for each payment method. Available payment methods include Online credit card, Online check, and Cash/Custom/Offline credit card/Offline check options.
Enable the Charge decline fee as a separate invoice setting for each payment method to charge the decline fee in a separate invoice.
Specify a number in the Charge the decline fee after (number of tries) field to set the number of payment attempts after which you want to charge the decline fee.
Specify the number of times the decline fee is charged in the Maximum number of decline fees to be charged field. This ensures that the guest is charged with the decline fee for the specified number of times as set by the business for when payment is attempted but not completed.
Click Save.
Impacts and considerations
The decline fee configurations control how businesses charge fees for failed membership payments, ensuring penalties are applied fairly without excessive fees. This provides flexibility by allowing administrators or owners to set limits on how often decline fees are triggered and when they apply.