Payments using cards have become ubiquitous. While it makes life easy for guests, businesses incur costs on every transaction. In some countries, it is now legal to pass on these transaction fees to the guests.
Important
This feature is available only to customers in Australia who are using the Ayden payments processor.
Configure settings to pass surcharge fee to guests
At the center level, click the Configuration icon.
Search for and select Payment processor onboarding.
Expand Zenoti payments and click the Payment options tab.
Expand the Pass processing fees to guests section and select the Enable collecting charging fee on card transactions checkbox.
Click Add charging fee and configure the following details for each type of card.
Card brand and card type
Card surcharge value (%) for non-terminal transactions: Surcharge fee for transactions where a card is not present at the terminal.
Card surcharge value(%) for terminal transactions: Surcharge fee for transactions with a card present at the terminal.
Click Add fare and Save
Things to remember
After you enable this feature, Zenoti automatically identifies the card provider and computes the surcharge accordingly.
Surcharge fees allow businesses to pass credit/debit card fees to customers, but they must comply with regulations and clearly disclose these charges.
The front-desk executive will see a banner on the invoice screen informing them that surcharge fees have been applied and details on how the fees are calculated for each card provider.
You can pass on a surcharge to customers only if you are using Adyen as your center's payment processor.
This functionality is available for Amex, Visa, Mastercard, and EFTPOS cards.
Surcharge fees passed on to guests cannot exceed Zenoti's processing fees for transactions with cards that are not present on file.
Guests will see these surcharges clearly displayed on all invoices and payment receipts, ensuring transparency in every transaction.
For memberships, prepaid cards, and gift cards, the surcharge fee is not part of the service amount.
For example, if the surcharge on a $100 membership is 2%, the guest pays $102 but can avail of services for $100 only.
When processing the refund of an item, the surcharge fee will also be refunded. If the invoice has multiple items, the surcharge refund amount is calculated pro rata.
Reports that reflect collections of surcharge fees
The following reports reflect the surcharge fees collected:
Digital payments report
Collections report
Examples
Scenario | Surcharge fees - 0% | Surcharge fees - 1.5% | Surcharge fees - 1% |
|---|---|---|---|
Transaction amount | $100 | $100 | $100 |
Surcharge fees | 0% | 1.5% | 1% |
Paid by guest | $100 | $101.5 | $101 |
Payment processor fees applicable | $1.5 | $1.52 | $1.52 |
Amount deposited to customer | $98.5 | $99.98 | $99.48 |
Fees paid by the customer | $1.5 | $0.02 | $0.52 |
Outcome | Guests won't be charged any additional fees | Guests will pay an additional credit card processing fee | Guests will pay an additional credit card processing fee |