Configure issue settings

At the organization level, click the Configuration icon.

Search for and select the Create an issue if any rating in the feedback form is below from the Guests section.

Enter a number. For example, if you enter 3 in the box, an automatic issue is created for all ratings less than 3 (1 and 2 ratings).

Click Save.

At the organization level, click the Configuration icon.

Search for and select the Create an issue if a comment is submitted from the Guests section.

Enable the setting.

Click Save.

At the organization level, click the Configuration icon.

Search for and select the Issue categories from the Guests section.

Click Add.

Enter the code, name, and description.

Select the Active checkbox.

Click Finish.

At the organization level, click the Configuration icon.

Search for and select the Issue subcategories from the Guests section.

Click Add.

Enter the code, name, and description.

Select the parent category.

Select the Active checkbox.

Click Finish.

At the organization level, click the Configuration icon.

Search for and select the Issue treatments from the Guests section.

Click Add.

Enter the code, name, and description.

Select the Active checkbox.

Click Finish.

At the organization level, click the Configuration icon.

Search for and select the Issue sources from the Guests section.

Click Add.

Enter the code, name, and description.

Select the Active checkbox.

Click Finish.