ezConnect – Guest Messaging and Communication Hub
ezConnect is Zenoti's guest communication hub that centralizes all interactions across SMS, WhatsApp, Facebook Messenger, and web chat into one unified inbox. It allows businesses to respond faster, automate replies, use smart messaging features, and ensure seamless communication with guests.
ezConnect: Overview: Understand how ezConnect consolidates all guest conversations.
Launch ezConnect: Learn how to access and open ezConnect from Zenoti.
Send and receive messages: Step-by-step guide on texting guests via different channels.
Send and receive multimedia messages (MMS): Share images and documents via messages.
How to enable New Conversations on ezConnect: Start fresh guest threads with this setting.
Quick Actions: Use predefined shortcuts to reply or act quickly.
Private Notes: Add internal notes in conversations for staff use only.
How to access ezConnect on ZMA?: Access ezConnect features through the mobile app.
Configure role-based permissions: Set user access for messaging capabilities.
How to set up Facebook Messenger on ezConnect: Integrate Facebook messaging into ezConnect.
How to set up and create Tags: Organize messages using custom tags.
Configure Keyword for Appointment Cancellations: Use keywords to automate appointment cancellations.
How to configure Cancel as a keyword for Appointment Cancellations: Specific keyword configuration for appointment cancelation.
Auto respond to texts received after working hours: Set auto-replies when staff is unavailable.
Configure Keywords for Appointment Confirmation: Automate confirmations using text keywords.
Enable notifications with sound: Set up audio alerts for new messages.
Macro to Collect Guest’s Consent for WhatsApp: Send a quick consent form to guests.
Work with saved responses: Reuse pre-approved templates for fast replies.
Configure browser notifications: Stay notified via browser alerts.
Use Keywords to Prioritize Conversations: Automatically tag urgent guest messages.
How to create and send Broadcast Messages: Send mass communications to guest groups.
How to verify your Facebook Business Account: Prerequisite to enabling Facebook chat.
Steps to connect your WhatsApp Business account with ezConnect: Guide to link your WhatsApp Business account.
How to use the Suggested Responses feature: Use AI-suggested replies for faster responses.
Restricted Message categories for SMS/MMS: Know what type of content cannot be sent.
FAQs: Answers to common ezConnect queries.