Release Notes - April 21, 2026

Zenchat is now available in Zenoti, a built-in messaging tool that lets your staff communicate with each other directly from the Zenoti home screen or the appointment book. No need to switch to a separate app for internal team communication. You can send messages to colleagues and receive real-time notifications with a bubble indicator on the Zenchat icon when new messages arrive.

What You Can Do

The Zenchat icon appears on the Zenoti home screen and inside the appointment book. A notification bubble on the icon indicates unread messages.

Zenchat is also accessible on the myZen provider app, so service providers can stay connected from the floor.

Learn more: For more information, refer to the Zenchat: One Platform for Messaging, Collaboration, and Smart Sharing article.

Businesses on the new Appointment Book can now access and manage amenity reservations from the redesigned interface. The Amenities tab, Category Filter, Amenity Filter, and Saved Views are all available in a single view. All existing amenity functionality is carried over, so staff can book, check in, and manage facility reservations without switching views.

Business Owner, Center Manager, Administrator 

Efficiently track session data, substitutions, and schedules with the new Class Session report.

Businesses can now view room usage, instructor assignments, attendance, and conflict or substitution details for every scheduled class session across centers in one consolidated report. The Class Session Report covers past, upcoming, cancelled, and zero-registration sessions, with filters, groupings, and pivot options to review operations at any level.

Business Scenario: A manager reviewing the week ahead needs to know which sessions have open substitution requests, where room conflicts exist, and which classes are trending toward low utilization. All of this is now accessible in one report.

How to Use:

Learn more: For more information, refer to the Class Session Report article.

Business owners

The new Retail Profitability report gives inventory and operations teams a product-level view of gross profitability for retail products over any selected date range. Instead of exporting sales data and reconciling it against product cost records in a spreadsheet, you can see Net Sales, COGS, Gross Profit, and Gross Margin % in one place — calculated against three costing models side by side (Perpetual Average, Latest Procurement Price, and Configured Purchase Price) so you can compare how each valuation method affects your bottom line. Retail returns are included and automatically netted against sales and COGS, and consumable products are excluded so the numbers reflect true retail profitability.

An inventory manager at a multi-center salon wants to identify which retail products delivered the strongest margins over a recent period. Using the Retail Profitability v2 report, the manager selects the date range and all centers, sorts by Net Sales descending, and immediately sees profit and margin for each product under all three costing models — letting the team flag slow-moving or low-margin products and plan the next procurement cycle accordingly. 

How to use:

Business owners, Center Managers

Zenoti now provides a toggle in the redesigned Appointment Book that lets front desk operators and administrators instantly switch the appointment card colors between appointment status colors and category colors. This eliminates the need to update center-level settings every time a different color view is needed, making it faster to get the visual context that works best for each workflow.

How to Use:

The appointment card colors update immediately across the calendar view.

Learn More: For more information, refer to the Redesigned Appointment Book article.

Business owners, Center Managers

The redesigned Appointment Book now displays a clearer visual distinction between scheduled and unscheduled hours. The updated color contrast makes it easier for front desk operators to scan the calendar at a glance, reducing errors when booking appointments and improving overall scheduling efficiency.

Business Owners/Center Managers, Front Desk Staff

On ZMA, the Forms section within the Memberships tab on a guest profile now displays names of add-on members associated with forms. This was already available on the web version.

Learn more: For more information, refer to the Manage Guest Memberships from the Memberships Tab article.

Business Owners/Center Managers, Front Desk Staff

The Member List report now includes a Primary Employee column that shows the trainer assigned to each member. This helps fitness businesses track which trainer is responsible for each member directly from the report.

The column is disabled by default and can be enabled as needed. Grouping by Primary Employee is supported, allowing you to view membership data aggregated by trainer.

Learn more: For more information, refer to the Member List report article.

Business Owners/Center Managers, Front Desk Staff

You can now configure a fixed annual fee date on a membership so that all members on it are charged their annual fee on the same calendar date each year, regardless of when they joined. Zenoti automatically calculates the first annual fee date for each member based on their sale date relative to the configured date.

If the member joins before the fixed date in the same year, their first annual fee falls on that date in the current year. If they join after it, their first annual fee falls on the same date the following year. If the membership is sold on the fixed annual fee date, the initial annual fee will be charged on that same day.

Learn more: For more information, refer to the Create a membership article

Business Owners, Center Managers, Administrators

Work tasks allow you to pay different hourly rates for different tasks that your employees perform. Employees check in and check out of each work task separately for accurate payroll calculations. With this update, administrators can now configure which work tasks are eligible for commission comparison, giving payroll teams precise control over which tasks qualify for commission-based pay while ensuring accurate overtime calculations across all tasks and locations.

A salon employee splits their week between Provider (commission-eligible) and Receptionist (hourly only) duties. The system compares commission against straight-time hourly earnings only for the Provider task on a weekly basis, while Receptionist hours are always paid hourly. Overtime premiums are calculated using a weighted average regular rate derived from hours worked and commission earned, whichever is greater, with daily and weekly overtime never double-counted.

How to use:

Business Owners, Center Managers, Administrators

Businesses that need to store more metadata against their services can now access up to 12 additional data fields on the Service Master General tab, up from the existing 2. This gives organizations greater flexibility to capture service-level information specific to their operations without requiring custom workarounds.

A med spa chain needs to tag each service with regulatory codes, internal tracking IDs, and vendor references that exceed the two additional data fields available today. With extended fields enabled, administrators can store all of this directly on the service record, keeping it centralized and accessible.

How to use:

Front Desk Operators, Center Managers, Administrators

Staff can now view a guest's complete Aveda Plus Rewards points activity, including accruals and redemptions, directly from the Guest Profile. This eliminates the need to switch to external systems or escalate to support when guests have questions about their points balance. A guest at checkout disputes their Aveda Plus Rewards points balance, believing they earned points from a recent purchase that are not reflected. Instead of contacting support or logging into a separate Aveda portal, the front desk staff opens the guest's profile, clicks the Aveda Plus transaction history button, and sees the full transaction history — resolving the dispute on the spot.

How to use:

For more information, refer to the Earn and Redeem Aveda Plus Rewards Points in Zenoti article.

Front Desk Operator/Service Provider

Guests can now book appointments for multiple people directly from the new Kiosk without front-desk assistance. Whether it is a couple’s spa visit or a group wellness session, guests can select services, assign providers, and complete bookings for the entire group in one seamless flow. This eliminates the need for staff to manually coordinate group reservations, reduce wait times, and improve the overall guest experience.

For more information, refer to the Book group appointments on New Kiosk article.

Front desk operator, Service provider

MyZen now lets employees and administrators switch between two data views — Sale Date and Close Date — when reviewing performance metrics. Previously, MyZen displayed KPI data based only on sale date and included both open and closed invoices. The new Close Date (Revenue) view aligns MyZen directly with the Employee KPI report, so employees can trust the numbers they see and make better-informed decisions about their performance.

How to Use:

Learn More: For more information, refer to the View your Performance Metrics article.

Business Owner 

Businesses can now configure House Account statement due dates to align with the end of the billing month rather than a fixed number of days after statement generation. When statements are generated on the 3rd or 5th of the month, the due date can now be set to the end of that month or the end of the following month, giving members a consistent payment deadline every cycle. The due date is also now visible directly on each statement entry in the guest profile.

How to use:

Learn more: For more information, refer to the Statements article.

Business Owner, Center Manager, Administrator

Managers can now see check-in traffic broken down by day and hour directly in the Center Visits report, without exporting data manually. The report has been redesigned with a new interface and two new columns, Visit Hour (24H Format) and Day of Week, that make it possible to analyze when students visit and how that changes throughout the week. Using the Pivot tool, managers can configure a cross-tabulation view of check-in counts by day and hour in a few clicks and save it as a named tab for regular use.

Business Scenario: A center manager wants to reduce understaffing on peak mornings. They open the Center Visits report, select the past month, and use the Pivot tool to set Day of Week as the row and Visit Hour (24H Format) as the column. The output shows that Tuesdays and Thursdays between 6 AM and 9 AM consistently see the highest check-ins. They adjust the morning shift schedule accordingly.

How to use:

Learn more: For more information, refer to the Center Visits Report article.

Front Desk Operator, Business Owner, Center Manager

Zenoti now supports configurable alert sounds for check-in notifications. Businesses can assign a Standard or Urgent sound to each red severity alert. Front desk staff can identify and prioritize critical check-in alerts by audio.

When a check-in triggers multiple alerts, the Urgent category sound or beeps always takes precedence. Configuration is available at the organization level, with center-level override.

Business scenario: Front desk staff often manage multiple check-ins simultaneously. A distinct sound for high-priority alerts, such as outstanding balances or inactive memberships, helps staff respond immediately without relying on screen visibility.

How to Use:

Learn more: For more information, refer to the Visit notifications article.

Zenoti now enforces OTP verification during the membership purchase flow for new guests. New guests must verify their identity via OTP before completing registration, closing a security gap that previously allowed account creation without verification.

A new guest visits the webstore to purchase membership and enter their details. With this update, the guest receives an OTP to verify their identity before their account is created, ensuring only legitimate registrations proceed and protecting the business from fraudulent sign-ups.

This feature activates automatically once the Mandate OTP for Sign-Up setting is turned on in your Webstore V2 configuration. No additional setup is required by front-desk staff.

What your guests will experience:

Learn more: For more information, refer to the Verification for New Guest Membership Purchases article.

When an incoming call is connected and the phone number is associated with multiple guest profiles, staff can now view all matching profiles and select the correct one before proceeding. If no selection is made within 20 seconds, the system automatically defaults to the profile of the most recently booked guest. 

A spa receives a call from a phone number shared by two family members — both of whom are active guests. Previously, the system may have opened the wrong profile, leading to booking errors or confusion. With this update, the front-desk associate sees both profiles listed and can quickly confirm which guest is calling before associating the call and taking action.

How to use: 

Service Providers

The new floating AI Scribe button stays visible on the Appointment Book, keeping you connected to your recordings without interrupting your workflow. This persistent button shows your active recording status at a glance — so you can focus on your guest while staying in control of your session.

The button also surfaces your active or in-progress appointment, offers quick prompts to help you get started, and provides helpful tips on using AI Scribe effectively.

Key highlights:

Learn more: For more information, refer to the Generate Smart Clinical Insights Using AI Scribe article.

Business Owners, Center Managers 

Reviewing employee leave balances often requires navigating to separate leave reports. This enhancement adds a Time Off Details section directly on the employee paystub, giving administrators and employees a consolidated view of leave usage and balances for each pay period.

The Time Off Details section displays a row for each leave group applicable to the employee, with the following details:

Note:

Administrators

When an employee without a digital wallet is terminated or opts out mid-pay period, tips owed to them from earlier pay periods may not be clearly visible in the payroll.

This enhancement improves visibility and accuracy by consolidating all outstanding tips into a single, clearly labeled column in the Payroll Summary Report - so no tips are missed during final settlement.

What's new:

Learn More: For detailed instructions refer to the Payroll Summary Report article.