Improve rebooking rate
What is rebooking? Your client books future appointments (next appointment or a set of recurring appointments) during the current visit.
Why is this important?
Encourages clients to commit to future services and/or create a routine (in the case of recurring appointments).
Helps keep clients on a regular schedule.
Adds value to guests by sustaining their desired look/ style.
Creates future revenue potential.
How can you achieve this?
Create a team culture around rebooking – front desk, service providers, everyone. Train all staff regularly on rebooking best practices. Promote rebooking at the end of service using mobile checkout or front desk.
Set individual performance goals (Examples: sales goals, attendance, punctuality, utilization, customer satisfaction, customer retention, rebookings) for employees and providers.