Terminate an employee
Terminating an employee occurs when they are no longer employed with your business. This action is usually taken when an employee resigns, is let go, or their employment status changes for any reason. When terminating an employee on Zenoti, you may need to update their employee profile to reflect their departure, revoke access, and manage any outstanding tasks or responsibilities associated with their role.
Important
Use the Terminate button to end an employee's employment. The End Date field appears on the termination page and is no longer visible in an active employee’s profile.
Important
It is recommended to reassign any future appointments associated with an employee to other staff members before proceeding with their termination. This helps maintain a seamless customer experience and avoids scheduling disruptions. Refer to the Appointments report to identify and manage these appointments.
Terminate an employee
Steps to terminate an employee:
Click the Employee icon and navigate to Employees > Employees at the center level.
Search for an employee record using their first name, last name, phone number, email, employee code, tag, username, or nickname.
Click the name of the employee.
Click Terminate .
Select a reason for termination (Employee quit or Terminated by Business).
Select the Termination date.
Update the Employee Contact Details to ensure smooth communication, compliance, security, and record-keeping.
Update the Shipping Address details in compliance with your state law.
Select Proceed.
Click Show Appointment Details to review bookings and reassign them to another provider to avoid service disruptions. Click OK to proceed without reassigning.
What happens after termination?
The employee will be marked as inactive in Zenoti.
The End Date appears below the Start Date in the profile.
Business owners can view historical attendance records for terminated employees by generating an attendance report. For instructions on how to do this, refer to the attendance report.
Reinstate a terminated employee
If a former employee rejoins, their profile can be reinstated rather than creating a duplicate record.
Steps to reinstate an employee:
Navigate to the profile of a terminated employee.
Click Reinstate.
Enter the Start Date (joining date) to reinstate the employee.
Click Save.
After reinstatement, the End Date is not displayed on the profile.
Impacts and considerations
Start and end dates
The Start Date is visible under Employment Details for active employees or those with a future start date.
Both start and end dates are shown only if the employee is terminated or has a future termination date (end date).
If the end date is in the future, it remains visible and editable.
If the end date is in the past, the employee is marked Terminated, and users must use Reinstate for reactivation.
Appointment book
Employees with a future termination date can continue to access the application and appear in the Appointment Book until their termination date.
After the termination date, they will no longer be able to log in or access the application, and their details will be removed from the system.
If a terminated employee has future appointments, Zenoti alerts the authorized user (the one adding the end date) with details of the bookings. It is recommended that the user reassign these appointments to another provider to ensure that the terminated employee does not appear on the Appointment Book after their end date.
On the Appointment Book, terminated employees appear greyed out only if their future appointments are not reassigned to another provider.
To avoid access or scheduling conflicts, ensure that employee profiles are updated with accurate end dates.
Payroll
Existing payroll and commission details of the terminated employees are not deleted from Zenoti. However, these employees will no longer appear on payroll reports for pay periods after the end date.
If a terminated employee rejoins, their profile is reinstated to maintain continuity and avoid duplicate records.
Zenoti wallet
Once an end date is assigned to an employee’s profile (either through resignation or termination), they can only access wallet features in MyZen. This ensures that they can redeem any remaining balances or manage wallet related financials securely.
Former employees cannot access the client list, and features like scheduling, guest data, or business reports..